Question 1

What card types and game types does the smart card dealer support?

Accepted Answer

This smart automatic card dealer fits standard poker size and bridge size plastic playing cards. Suitable for poker clubs, gaming rooms and home entertainment.

Question 2

Does the smart dealer ensure fair dealing? Can it be cheated or controlled?

Accepted Answer

Equipped with intelligent constant-speed dealing system and fixed mechanical output structure, the device delivers uniform and non-discriminatory card output. It has no built-in cheating program or adjustable dealing logic, cannot be manually modified or remotely controlled, ensuring completely fair game results for commercial use.

Question 3

Cards jam or fail to output during dealing, how to fix it?

Accepted Answer

Card jamming or no output is mainly caused by warped, bent, damaged paper cards, overloading cards or foreign dust in the card slot. Please power off the machine, remove deformed and unqualified cards, clean the internal slot and sensor, place flat standard cards evenly, and restart the device.

Question 4

What is the customs commodity classification for this device?

Accepted Answer

The product is declared as gaming entertainment equipment, a legal non-gambling commodity. It has no cheating function and fully complies with global import customs regulations without trade restrictions.

Question 5

Do you support private label and customized service for card dealers?

Accepted Answer

Yes. We support custom logo printing, shell color modification, outer packaging customization and private label OEM/ODM services. Bulk orders can be customized with exclusive appearance and process design.

Question 6

What is the factory warranty scope of the smart card dealer?

Accepted Answer

We provide 12-month manufacturer warranty for all smart card dealers. The warranty covers non-human damage including motor failure, sensor failure, gear stuck and circuit malfunction. Artificial damage, water ingress, private disassembly and modification damage are not covered by warranty.

Question 7

Do you provide professional technical guidance and after-sales support?

Accepted Answer

We provide lifelong free technical consultation, operation guidance and video tutorials. Professional after-sales team supports remote troubleshooting to help customers solve equipment operation and daily maintenance problems quickly.

Question 8

What are the MOQ and delivery time for wholesale and custom orders?

Accepted Answer

We support small-batch wholesale and large-scale customized orders. In-stock products can be shipped within 3-5 working days. Customized orders take 7-15 working days according to different customization contents and order quantities.

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