Question 1

Q1: Can I have a sample order?

Accepted Answer

A1: Yes, we accept sample order to test and check quality.

Question 2

Q2: Do you have MOQ limit?

Accepted Answer

A2: Yes, we have MOQ limit for mass production, but it depends on model. Please contact us for details.

Question 3

Q3: How about the lead time?

Accepted Answer

A3: Samples will takes 5-7 business days. Mass production will takes 25-30 days. It depends on quantity.

Question 4

Q4: How about shipping and delivery time?

Accepted Answer

A4: Generally, Item will be shipped via Express, such as DHL, TNT, FedEx and UPS, delivery time is 3-7 business days. Airline and sea shipping also available.

Question 5

Q5: Quality and warranty

Accepted Answer

A5:We have rich experience workers and engineer to control quality before and on production , we strictly follow national standards. We 100% test before delivery. 
Our Warranty : Excluding vulnerable and consumable parts and human factors, the warranty period for motor, battery, controler, and charger is one year.

Question 6

Q6: How to maintain the battery when the vehicle is not used for a period of time?

Accepted Answer

A6: The vehicle is placed for a long time without use, which can easily lead to over-discharge of the battery. It is recommended that the battery be fully charged for storage after each use. If it is not used for a long time, it needs to be charged once a month, which is conducive to extending the battery life.

Question 7

Q7: Whether the battery/charger can be disassembled without permission?

Accepted Answer

A7: The battery/charger can not be disassembled without permission, and the warranty service will be lost after disassembly.

Question 8

Q8: Can I mix different models in one container?

Accepted Answer

A8: Yes, different models can be mixed up in one full container

Question 9

Q9. How can I get a sample for reference ?

Accepted Answer

A9. Yes, we send samples for testing according to different model.

Question 10

Q10. Can you give me some discount ?

Accepted Answer

A10. Yes, more quantity lower price.

Question 11

Q11. What's your warranty terms?

Accepted Answer

A11. We offer different warranty time for different accessories.Main parts for one year.

Question 12

Q12: How does your factory do regarding quality control?

Accepted Answer

A13:Quality is a priority. We always attach great importance to quality control from the very beginning to the end of production. Every product will be fully assembled and carefully tested before it's packed for shipment

Question 13

Q14: Will you deliver the right goods as ordered? How can I trust you?

Accepted Answer

A14:Yes, we will. The core of our company culture is honesty and credit. we have never got any complaints from our customers.

Question 14

Q15: What certificate do you have?

Accepted Answer

A15: We have CCC, CE (EN71, EN14765), SGS, ISO9001 etc. Also we can apply any certificate if you need if the qty is ok.

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Type

Displacement

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