Question 1

Are you a manufacturer?

Accepted Answer

Yes, we are a professional heat pump manufacturer with rich experience and complete R&D, production, sales, and service supply.

Question 2

What is your main product?

Accepted Answer

Our main products include DC variable frequency heat pumps, air source heat pumps, water heaters, all-in-one heat pumps, swimming pool heat pumps, and EVI heat pumps in cold areas.

Question 3

How do I place an order?

Accepted Answer

Please send us an inquiry or contact us through online services. After receiving your inquiry, we will reply to you with catalogs, quotations, and other information you need.

Question 4

Do you provide OEM/ODM customized manufacturing services?

Accepted Answer

Yes, we warmly welcome your heat pump OEM/ODM opportunities. We can produce European standard heat pumps under your brand According to your special needs.

Question 5

Can I apply to become your heat pump distributor/distributor?

Accepted Answer

We are currently looking for more heat pump distributors/dealers worldwide who can distribute our heat pump products in local countries/regions.

Question 6

I need to buy in large quantities. Can you provide a sample service?

Accepted Answer

Yes, we can provide a sample service, and we have engineers to help you solve installation issues.

Question 7

How long is the production lead time?

Accepted Answer

Usually, the production lead time will be 30 days once the order is confirmed. Sometimes we have a few stocks for quick delivery.

Question 8

What are the payment terms?

Accepted Answer

Normally, 30% T/T in advance and 70% T/T before delivery. Other payment terms are negotiable.

Question 9

What support do you offer to customers?

Accepted Answer

We can provide product certification requirements for local markets, product catalogues, installation and user manuals, and co-exhibit with the customers in leading industry exhibitions.

Question 10

How many years has your company been in the heat pump industry?

Accepted Answer

We, MACON, have full experience in the field of heat pumps for more than 15 years. MACON has kept growing rapidly during these years since it was established.

Question 11

Do you provide OEM or ODM service?

Accepted Answer

Yes, we can produce MACON standard products under the customer's brand, or modify the products to satisfy the customer's personalized requirements, or work together with the customer to design and produce a totally new product.

Question 12

How can we guarantee quality?

Accepted Answer

Always a pre-production sample before mass production. Always final Inspection before shipment.

Question 13

What can you buy from us?

Accepted Answer

Air Source Heat Pump

Question 14

Why should you buy from us, not from other suppliers?

Accepted Answer

1. More than 10 years of design and development experience, continuing to innovate and develop new technologies. 2. Strong and flexible production supply chain. 3. Passed the ISO-9001 international quality standard system and 14000 environmental certification.

Question 15

What services can we provide?

Accepted Answer

Accepted Delivery Terms: FOB, CFR, CIF, EXW; Accepted Payment Currency: USD, CNY; Accepted Payment Type: T/T,L/C,MoneyGram,Credit Card,Western Union,Cash; Language Spoken: English, Chinese, Korean

Product profile

Customization

Energy Efficiency Grade

Heat Temperature

Model NO.

Work Environment

Heat Source

Heating Type

Application

Certification

Ambient Temperature Range

Rated Outlet Water Temperature

Max Outlet Water Temperature

ERP Level (Outlet Water Temp at 35°C)

ERP Level (Outlet Water Temp at 55°C)

Anti-Electric Shock/IP Grade

Water-Side Max Working Pressure

Evaporator

Transport Package

Specification

Trademark

Origin

Production Capacity

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