Main MarketsNorth America, South America, Eastern Europe, Southeast Asia, Africa, Oceania, Mid East, Eastern Asia, Western Europe
Product Q&A
Q:What is the guarantee period and after-sales service?
A:
We offer a 2-year guarantee. For quality issues, we send parts via DHL, Fedex, or air shipment urgently. If no local dealer exists, engineers can be sent for installation and training (customer pays flight, $100/day salary, and accommodation). Online training is also available for small issues.
Q:What payment terms do you accept and how is capital safety ensured?
A:
We accept T/T and L/C at sight. To ensure safety, we provide video calls or pictures during loading so you can verify the work before releasing payment.
Q:What is the leading time after payment?
A:
Most common machines take 10-25 days after collecting the down payment or copy of L/C. Specially designed production may take slightly longer.
Q:Do you accept OEM services or other custom requests?
A:
Yes, with over 20 years of experience and 10+ engineers, we provide special designs according to requirements. Our team can also help purchase relevant products, parts, or tools to save time and cost.
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