Question 1

What types of sensing modes do your smart trash cans support?

Accepted Answer

Our smart trash cans mainly adopt motion sensor and touchless induction technology. Some models also have foot sensor (leg-sensing) and double-open induction designs. The sensing distance is 15-30cm, and the lid opens in 0.3 seconds, realizing hands-free use to keep clean.

Question 2

What is the service life of the automatic lid of your products?

Accepted Answer

All our smart trash cans have passed professional durability tests. The lid can be opened and closed continuously for more than 100,000 times, and the service life is up to 5-8 years under normal household or commercial use.

Question 3

Do your trash cans have deodorization or odor-proof functions?

Accepted Answer

Yes. Many of our models are equipped with deodorization technology and sealed lid design. The inner bucket is made of odorless PP or stainless steel material, which can effectively isolate peculiar smells and keep the environment fresh.

Question 4

Do you provide OEM/ODM customization services? What aspects can be customized?

Accepted Answer

We offer full OEM/ODM services with professional R&D and production capabilities. Customizable items include: product appearance design, color matching, capacity specifications (4L-50L), logo printing, packaging design, and even functional module customization (such as adding LED lights, self-sealing bags).

Question 5

What is the minimum order quantity (MOQ) for your products? Are there any discounts for bulk purchases?

Accepted Answer

The MOQ for most smart trash cans is 2 pieces, which is suitable for small-batch testing. For bulk orders (1000 pieces and above), we provide tiered pricing discounts. Please contact our sales team for a detailed quotation based on your order quantity.

Question 6

What certifications have your smart trash cans obtained? Are they compliant with international standards?

Accepted Answer

Our products have passed multiple international certifications, including CE, RoHS, UKCA, ISO9001, and ROHS Green Product certification. They meet the quality and environmental requirements of North America, Europe, Southeast Asia and other markets, ensuring smooth customs clearance.

Question 7

What materials are your trash cans made of? Are they durable and easy to clean?

Accepted Answer

We use high-quality materials: stainless steel (anti-rust, corrosion-resistant), food-grade PP (safe, odorless), and ABS (impact-resistant). The inner bucket is removable, and the surface is smooth, which can be wiped directly with a damp cloth, making cleaning convenient and fast.

Question 8

What is your on-time delivery rate? How long does it take for goods to be delivered to target markets?

Accepted Answer

Our on-time delivery rate is 98%. For in-stock products (RTS), we can ship within 3-7 working days. The transportation time to Eastern Asia is about 5-10 days, to North America is 15-25 days, and to Southeast Asia is 7-15 days (depending on the logistics method selected).

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