Question 1

What is the material of the product and what is the approximate load-bearing capacity of each single layer?

Accepted Answer

Made of thickened iron with black electrostatic baking paint. Each layer can bear 15kg weight, enough for daily storage of fruits and snacks.

Question 2

Does the fruit basket rotate smoothly? Will it get stuck or loose after prolonged use?

Accepted Answer

The central rotating shaft is polished and lubricated for smooth & quiet rotation. Firm welding structure prevents looseness and jamming during long-term use.

Question 3

Can neutral export packaging be provided? What documents are supplied together with the shipment?

Accepted Answer

Logo-free neutral white box packaging is available for your private label. We provide PI, commercial invoice and packing list for free, and can apply for certificate of origin on your behalf.

Question 4

How to apply for samples? Can the sample fee be deducted from the bulk goods payment?

Accepted Answer

Paid samples are available for quality check, buyer bears sample shipping fee. The sample cost can be deducted from your bulk order payment later.

Question 5

Are the two accessories, the pulleys and foot pads for this rack, delivered together as standard equipment?

Accepted Answer

Foot pads are standard factory configuration, while wheels are optional accessories. If you need both accessories for replacement use, leave a note when placing orders.

Question 6

Is the installation difficult? Are installation drawings and accessory kits provided?

Accepted Answer

Simple spliced structure without welding, easy manual assembly without any tools. Each unit is equipped with complete screw accessories and paper installation manual, assembly finishes within 3 minutes.

Question 7

What packaging methods are adopted for the products? Can neutral packaging without color boxes be provided for foreign trade customs clearance?

Accepted Answer

Single product is packed with independent white kraft box, outer carton uses 5-layer corrugated box for reinforcement. Neutral blank boxes and logo-free packages are available for your private label sales and customs clearance.

Question 8

Is the quotation on an EXW factory basis or FOB Dongguan basis? How is the freight cost calculated?

Accepted Answer

Our quotation is EXW Dongguan factory price by default. If you need FOB Dongguan port price, we can arrange trucking and customs declaration for you with actual freight & port charges calculated separately. We can provide cost-effective logistics solutions for bulk orders.

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