Question 1

Do you have other colors for the lifting platform? I don't want red or blue.

Accepted Answer

Yes, we do have other colors. If you want a different color, we can customize it for you. However, red, blue, and yellow are the most popular choices for over 95% of our customers, so these are the three colors we primarily offer.

Question 2

I want a 3-meter lift, but you said your smallest is 4 meters. What should I do?

Accepted Answer

Don't worry, if your budget is limited, you can just buy a 4-meter one and raise it to 3 meters and then pause it. If your budget allows, we can customize one for you, but the customization time may take 15-20 days. This is because our standard models are produced on a modern intelligent assembly line. If you only want a customized one, the cost will be higher, which is not cost-effective for you.

Question 3

What should I do if my lift platform suddenly alarms?

Accepted Answer

1. Check the bottom of the lift platform or the tires for any foreign objects. If there are any, remove them, and it should work normally. 2. Check the area around the lift platform for any obstacles. 3. Check the tires or the battery level. Our lift platforms are very intelligent and will immediately alarm in case of any situation. Please feel free to contact me if you have any questions.

Question 4

Have you exported to Europe? Is the quality guaranteed?

Accepted Answer

We have exported to New Zealand, Spain, Portugal, the Netherlands, the United States, and other European countries. We have EU CE certification, and I have full confidence in our quality.

Question 5

How do you operate this machine?

Accepted Answer

We have a detailed instruction manual and operation video guide, which we will send to you before shipping, so you don't need to worry at all. As a woman, I learned how to operate it in 15 minutes, and I believe it will be a piece of cake for you.

Question 6

What is your warranty period?

Accepted Answer

Two years. We have a professional after-sales service team available 24/7. If online communication cannot resolve the issue, we can send one of our engineers to your location to assist you.

Question 7

If we buy a lifting platform and a part breaks, can you repair it locally?

Accepted Answer

We can send you a new part by express delivery. Replacement is very simple; you can have it replaced by a worker in your workshop or a nearby auto repair shop. We will film the specific replacement steps for you in China. Even our inexperienced female workers can do it, and I believe it will be even simpler for you.

Question 8

Is it dangerous for a lifting platform to climb slopes?

Accepted Answer

No, when the front reaches the top of the slope and the rear is still below, the upper outriggers will extend slightly higher, while the lower outriggers will extend further, keeping the workers on the platform at a horizontal level. There is no danger. If you want a fully automatic wheeled model and require even more safety, we can also install outriggers. Mechanical outriggers increase the cost by 2500 yuan, while a single hydraulic level

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with Outriggers

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