Question 1

What products does Anhui Tiankang Group mainly produce?

Accepted Answer

Our group mainly produces and operates four types of products: Instruments (thermocouples, pressure gauges, etc.), Wires and cables, Valves, and Optical fiber cable.

Question 2

How to get the product quotation?

Accepted Answer

You can get a quotation by calling the national service hotline, contacting the regional sales manager with your location, or leaving a message on the official website with your needs.

Question 3

Can you provide product samples or technical information?

Accepted Answer

Yes. Our company can provide product selection manuals, technical specifications, inspection reports, and other materials. Some regular products can apply for free samples.

Question 4

How to determine whether the thermocouple/thermal resistance is faulty?

Accepted Answer

Check wiring for reversed poles, confirm the degree number matches the model, perform a short-circuit test to check for room temperature display, or use a multimeter to measure resistance for internal circuit breaks.

Question 5

What are the common faults of cables and what is the reason?

Accepted Answer

Cable failures are mainly divided into four categories, with mechanical damage from external force during construction being a primary cause.

Question 6

How to deal with product quality problems?

Accepted Answer

Contact the service hotline or sales manager to describe the problem with video materials. A handling plan will be given within 24 hours, followed by on-site processing and feedback confirmation.

Question 7

How long is the warranty period of the product?

Accepted Answer

The warranty period is generally 12 months from the date of shipment, covering free repair or replacement for quality issues, but excluding damage from improper use or external factors.

Question 8

Can you provide on-site installation guidance or technical training?

Accepted Answer

Yes. We offer free consultation on product selection and installation, on-site installation guidance (by appointment), and regular operator training.

Question 9

How long will it take to ship after placing an order?

Accepted Answer

Regular products are shipped within 3-5 working days after payment. Customized products generally take 15-30 days depending on the production cycle.

Question 10

How to pack the goods? What should I do if it is damaged during transportation?

Accepted Answer

We use high-standard packaging with shockproof lining and waterproof film. If damaged, take photos, refuse the visa, or contact us immediately before signing.

Question 11

Do you support export business?

Accepted Answer

Yes. Our products are exported to many countries and regions, and we provide export packaging, customs declaration, and other supporting services.

Product profile

Customization

After-sales Service

Warranty

Model NO.

Accuracy

Main Application

Size

Sensor

Application

Type

Measuring Media

Measuring Principle

Measurement Object

Material

Color

Transportation

Vecuracy

Transport Package

Specification

Trademark

Origin

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Product Q&A

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