Question 1

What products does Anhui Tiankang Group mainly produce?

Accepted Answer

Our group mainly produces and operates four types of products: Instruments (thermocouples, thermal resistors, pressure gauges, etc.), Wires and cables (power cables, control cables, fireproof cables, etc.), Valves (safety valves, butterfly valves, ball valves, etc.), and Optical fiber cable (central bundle tube optical cable, layered twisted optical cable, etc.).

Question 2

How to get the product quotation?

Accepted Answer

You can get a quotation by calling the national service hotline (19384382231/18936529613), contacting the regional sales manager with your location, or leaving a message on the official website with product name, model, quantity, and usage scenario.

Question 3

Can you provide product samples or technical information?

Accepted Answer

Yes. Our company can provide product selection manuals, technical specifications, and inspection reports. For samples, please communicate with the sales manager about specific needs; some regular products can apply for free samples.

Question 4

How to determine whether the thermocouple/thermal resistance is faulty?

Accepted Answer

Check the wiring for reversed poles, confirm the degree number matches the instrument setting, perform a short-circuit test (room temperature display indicates normal), or use a multimeter to measure resistance (too large indicates broken internal circuit).

Question 5

What are the common faults of cables and what is the reason?

Accepted Answer

Cable failures are mainly divided into four categories, with mechanical damage from external force during construction being a primary cause.

Question 6

How to deal with product quality problems?

Accepted Answer

Contact the service hotline or sales manager to describe the problem with video materials. The technical department will provide a handling plan within 24 hours, and technical personnel may be arranged for on-site survey, repair, or replacement.

Question 7

How long is the warranty period of the product?

Accepted Answer

The warranty period is generally 12 months calculated from the date of shipment. It covers free repair or replacement for failures caused by product quality problems, excluding damage from improper use or external factors.

Question 8

Can you provide on-site installation guidance or technical training?

Accepted Answer

Yes. We offer free consultation on product selection and installation, on-site installation technical guidance (by appointment), and regular operator training (check official website for notices).

Question 9

How long will it take to ship after placing an order?

Accepted Answer

Regular products are shipped within 3-5 working days after payment. Customized products generally require 15-30 days depending on the production cycle.

Question 10

How to pack the goods and what if it is damaged during transportation?

Accepted Answer

We use high-standard packaging with shockproof lining and waterproof film for instruments, and wrapping film with pallets for cables. If damaged, take photos before signing, refuse the package, or contact the company immediately.

Question 11

Do you support export business?

Accepted Answer

Yes. Our products are exported to many countries and regions, and we can provide export packaging, customs declaration, and other supporting services.

Product profile

Customization

After-sales Service

Warranty

Model NO.

Accuracy

Main Application

Size

Sensor

Application

Type

Measuring Media

Measuring Principle

Measurement Object

Ambient Pressure

Color

Material

Transportation

Transport Package

Specification

Trademark

Origin

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Product Q&A

Send Inquiry

You may also like