Question 1

What products does Anhui Tiankang Group mainly produce?

Accepted Answer

Our group mainly produces and operates four types of products: Instruments (thermocouples, thermal resistors, pressure gauges, etc.), Wires and cables (power cables, control cables, fireproof cables, etc.), Valves (safety valves, butterfly valves, ball valves, etc.), and Optical fiber cable.

Question 2

How to get the product quotation?

Accepted Answer

You can get a quotation by calling the national service hotline (19384382231/18936529613), contacting the regional sales manager, or leaving a message on the official website with your product name, model, quantity, and usage scenario.

Question 3

Can you provide product samples or technical information?

Accepted Answer

Yes. Our company can provide product selection manuals, technical specifications, and inspection reports. For samples, please communicate with the sales manager; some regular products can apply for free samples.

Question 4

How to determine whether the thermocouple/thermal resistance is faulty?

Accepted Answer

Check the wiring for reversed poles, confirm the degree number matches the model, perform a short-circuit test to see if room temperature is displayed, and use a multimeter to check resistance values for internal circuit breaks.

Question 5

What are the common faults of cables and what is the reason?

Accepted Answer

Cable failures are mainly divided into four categories, with mechanical damage from external force during construction being a primary cause.

Question 6

How to deal with product quality problems?

Accepted Answer

Contact the service hotline or sales manager to describe the problem with video materials. We will provide a handling plan within 24 hours, arrange on-site repair or replacement if necessary, and confirm satisfaction after processing.

Question 7

How long is the warranty period of the product?

Accepted Answer

The warranty period is generally 12 months from the date of shipment. It covers free repair or replacement for quality failures but excludes damage from improper use, over-range use, or external damage.

Question 8

Can you provide on-site installation guidance or technical training?

Accepted Answer

Yes. We offer free consultation on product selection and installation, on-site installation technical guidance (by appointment), and regular operator training (check the official website for schedules).

Question 9

How long will it take to ship after placing an order?

Accepted Answer

Regular products are shipped within 3-5 working days after payment. Customized products generally require 15-30 days depending on the production cycle.

Question 10

How to pack the goods and what to do if damaged during transportation?

Accepted Answer

We use high-standard packaging with shockproof lining and waterproof film for instruments, and wrapping film with pallets for cables. If damaged, take photos, refuse the package, or contact us immediately before signing.

Question 11

Do you support export business?

Accepted Answer

Yes. Our products are exported to many countries and we provide export packaging, customs declaration, and other supporting services. Please consult the Ministry of Foreign Trade for specific matters.

Product profile

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Sensor

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Measuring Principle

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Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

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