Question 1

What is the difference between standard lifts and customized lifts?

Accepted Answer

Standard lifts are in stock with fixed parameters and short lead times. Customized lifts allow adjustments to load capacity, lifting height, platform size and power supply, which require separate production.

Question 2

How to select the right lift model?

Accepted Answer

Choose based on load capacity, lifting height, platform size, application scenario (indoor/outdoor, stationary/mobile) and power supply.

Question 3

Do the lifts come with safety certifications?

Accepted Answer

Each unit is equipped with overload protection, emergency lowering system, limit switches and emergency stop buttons. We provide factory certificates and quality inspection reports.

Question 4

How to choose among mobile scissor lifts, stationary scissor lifts and rail cargo lifts?

Accepted Answer

Mobile scissor lifts: for temporary outdoor aerial work. Stationary scissor lifts: fixed indoor lifting use. Rail cargo lifts: goods transportation between factory floors.

Question 5

What if the lift cannot lift or lifts very slowly?

Accepted Answer

First check power supply, emergency stop button, limit switches, hydraulic oil level and overloading issue. Contact after-sales service if the problem persists; do not disassemble the unit by yourself.

Question 6

How long is the warranty period?

Accepted Answer

1-year full machine warranty, 2-year warranty for core components including hydraulic systems, motors and chains. Consumable parts such as sealing rings and tires are excluded from warranty coverage.

Question 7

Can you issue VAT special invoices?

Accepted Answer

Yes, we can issue 13% VAT special invoices according to contract information.

Question 8

Can I modify product parameters after placing an order?

Accepted Answer

Adjustments are negotiable before production starts. If cutting or manufacturing has begun, extra fees will apply and lead time will be extended accordingly.

Question 9

Delivery method and freight cost?

Accepted Answer

Nationwide delivery via dedicated trucks or logistics companies. Freight is calculated based on weight, volume and delivery distance, clearly stated in quotations.

Question 10

Which models require professional installation?

Accepted Answer

Mobile lifts require no installation. Stationary scissor lifts and rail cargo lifts include on-site installation and commissioning service.

Question 11

Do you provide door-to-door delivery plus installation service?

Accepted Answer

Yes, nationwide one-stop service including delivery, commissioning and operator training.

Question 12

What is your after-sales response time?

Accepted Answer

Respond within 4 hours. On-site service within 24 hours for urban areas, within 48 hours for remote regions.

Question 13

Are repairs free during the warranty period?

Accepted Answer

Free repair and free original spare parts for failures not caused by human error or consumable wear.

Question 14

What maintenance service is available after warranty expiration?

Accepted Answer

Lifelong maintenance support. Spare parts are supplied at cost price, with standard on-site service fees charged separately.

Question 15

How to purchase replacement spare parts?

Accepted Answer

Provide your lift model and serial number. Our after-sales team will ship original factory parts with step-by-step replacement guidance.

Product specifications

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Countertop size

Product profile

Customization

After-sales Service

Warranty

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Application

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Driven Type

Running Mode

Feature

Certification

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Lifting Mechanism

Delivery Lead Time

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Specification

Origin

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About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

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