Question 1

What is the difference between AC and DC charging piles?

Accepted Answer

AC charging piles output AC power,which needs to be converted to DC by thevehicle's onboard charger before charging the battery.They typically have lowerpower(7kW-22kW)and are suitable for home and slow charging scenarios.DCcharging piles output DC power directly,bypassing the onboard charger to charge thebattery directly.They feature higher power(30kW-350kW)and faster chargingspeeds,making them ideal for public fast-charging stations.

Question 2

What charging standards do your charging piles support?

Accepted Answer

Our charging piles support multiple international standards including GB/T(Chi-nese standard),CCS (European/American standard),and CHAdeMO(Japanesestandard),and can be adapted to different market requirements.

Question 3

What installation options are available for your charging piles?

Accepted Answer

Our charging piles support both wall-mounted and floor-standing(pedestal)instal-lation options,allowing flexible selection based on the installation environment(walls,ground,parking lots,etc.).

Question 4

What is the ingress protection rating of your charging piles?Canthey be used outdoors?

Accepted Answer

Our AC charging piles are rated IP55,and our DC charging piles are rated IP54.Both offer excellent dustproof and waterproof protection and can be safely installed inoutdoor environments.

Question 5

Do your charging piles support remote monitoring and manage-ment?

Accepted Answer

Yes,our charging piles are equipped with intelligent communication modules sup-porting 4G/WiFi/Ethernet connectivity,enabling remote monitoring,fault diagnosis,data statistics,and firmware upgrades via the cloud platform.

Question 6

What safety protection features do your charging piles have?

Accepted Answer

The products feature multiple safety mechanisms including overvoltage protec-tion,overcurrent protection,overtemperature protection,short-circuit protection,leak-age protection,and lightning protection,ensuring safe and reliable charging

Question 7

Do your charging piles support load balancing?

Accepted Answer

Yes,our charging piles support intelligent load balancing,which automatically ad-justs charging power based on grid capacity and real-time load to prevent overloadtripping,especially suitable for simultaneous multi-pile charging scenarios.

Question 8

What is the cable length of the charging gun?

Accepted Answer

The standard configuration comes with a 5-meter cable,and longer cables(e.g.,7 meters or 10 meters)can be customized upon request.

Question 9

Do your charging piles support RFID card/APP QRcode/plug-and-charge activation?

Accepted Answer

Yes,our charging piles support multiple start-up methods including RFID cardswiping,mobile APP QR code scanning,and plug-and-charge,meeting various oper-ational scenarios.

Question 10

What are the advantages of split-type charging piles?

Accepted Answer

Split-type charging piles separate the charging host from the charging terminals.The host can be centrally arranged for easy maintenance,while terminals can be flex-ibly distributed across multiple parking spaces.This design is ideal for large chargingstations,reducing cabling costs and improving system reliability.

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