Question 1

1. What is the minimum order quantity (MOQ) for your home EV chargers?

Accepted Answer

Our standard MOQ is 10 units for bulk orders. For sample testing, we accept 1~5 units with competitive sample pricing. Customized orders (branding/packaging) may require a higher MOQ  contact us for details.

Question 2

2. Are your products certified for global markets?

Accepted Answer

Yes. All home EV chargers are certified with UL (North America), CE/ROHS/UKCA (Europe), FCC, and domestic MA/CNAS. They comply with IEC standards, ensuring seamless entry to major global markets.

Question 3

3. Do you offer OEM/ODM customization services?

Accepted Answer

Absolutely. We provide full OEM/ODM support, including customized branding (logo printing), color options, packaging design, and software/hardware adjustments (e.g., charging power, app functions). Minimum customization MOQ is 50 units.

Question 4

4. What is the lead time for production and delivery?

Accepted Answer

Sample order: 3~7 working days
Bulk order ( 500 units): 7~15 working days
Customized order: 15~30 working days
Delivery time via sea freight is 25~40 days (varies by destination); air freight is 5~10 days.

Question 5

5. What is the warranty period for your home EV chargers?

Accepted Answer

We offer a standard 2-year warranty.Warranty covers manufacturing defects, and we provide free replacement parts and 24/7 technical support.

Question 6

6. Can the charger work with my electric vehicle model?

Accepted Answer

Our home EV chargers are universally compatible with 99% of EVs via J1772   NACS    Type 2 connectors. Please confirm your EV's connector type before ordering    we can provide matching connectors if needed.

Question 7

7. Do you provide installation guidance and technical support?

Accepted Answer

Yes. Each order includes a detailed English installation manual, video tutorials, and a user guide. We also offer 24/7 online technical support via email, WhatsApp, or video call. For large projects, we can arrange on-site training (additional fees may apply).

Question 8

8. What one-stop export services do you offer?

Accepted Answer

We handle custom packaging, labeling (compliant with target market regulations), container loading, customs clearance, and can cooperate with your designated freight forwarders. For buyers without import experience, we provide full logistics solutions from factory to your warehouse.

Question 9

9. Can I integrate the charger with solar panels or home energy systems?

Accepted Answer

Yes. Our smart home EV chargers support solar charging integration and load balancing technology. They can automatically use excess solar energy and adjust charging current to avoid circuit overload.

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