Question 1

Do you have independently developed hardware for your products?

Accepted Answer

Yes. ZEMSO has an in-house Hardware and Embedded Systems R&D Center and has independently developed a range of industrial-grade core control modules for urban furniture, including:Remote Charging Manager,Industrial LED Controller,GPRS / CDMA Industrial LCD Player,Video Player,HC300 New Centralized Control Manager.This proprietary hardware capability means we are not dependent on third-party component suppliers for core system functions, ensuring full control over product quality, compatibility,

Question 2

What certifications does ZEMSO hold?

Accepted Answer

ZEMSO holds a comprehensive set of internationally recognized management and engineering certifications, including:ISO 9001,ISO 14001,ISO 45001,IEC 20000,ISO 27001,CMMI Level 5,ITSS Level 2,SPC5,CCRC Level 3,MLPS Level 3.

Question 3

Where are your production facilities located? What is your manufacturing capacity?

Accepted Answer

ZEMSO operates one R&D Headquarters and three major production bases:Shanghai R&D Headquarters, product research, design, and marketing;Two production bases in Jiangsu, primary manufacturing centers;One production base in Guangzhou, southern China manufacturing.
This multi-base structure ensures stable capacity and delivery even during peak order periods.

Question 4

Can you provide OEM / ODM customization?

Accepted Answer

Yes. Customization is a core capability of ZEMSO. We support:Custom structural design based on on-site inspection and city-specific requirements, Custom hardware and software development, RAL color matching and surface treatment selection, City branding, logo application, and cultural themed design, Modular urban furniture system design (shelters, benches, signage, kiosks, planters, lighting poles, unified design language)

Question 5

Has ZEMSO won any international design awards?

Accepted Answer

Yes. ZEMSO's "Urban Glory" Smart Bus Shelter ("City Light" series) has been awarded both the iF Design Award (Germany) and the MUSE Creative Awards (international). These are among the most recognized industrial design honors globally, confirming that ZEMSO products meet the highest standards of both functional engineering and aesthetic design for urban environments.

Question 6

Does ZEMSO participate in industry standard-setting?

Accepted Answer

Yes. ZEMSO is a contributor to the development of the Chinese national/industry standard for "Smart City Intelligent Bus Shelter" formally titled "Standard for the Intelligent Shelter of Urban Bus and Trolley Bus", compiled under the Civil Engineering Society. This means ZEMSO's engineering practice directly shaped the technical benchmark for smart bus shelters in China, reflecting a depth of expertise that goes beyond standard manufacturing.

Question 7

How many projects has ZEMSO completed? Do you have overseas experience?

Accepted Answer

ZEMSO has deployed smart city solutions in over 200 cities across China, including 25 provincial capitals and first-tier cities (Beijing, Shanghai, Guangzhou, Hangzhou, Wuhan, Nanjing, Chengdu, Tianjin, Suzhou, Chongqing, Changsha, and more), achieving a 60% market share in provincial capital and first-tier city markets.
Internationally, ZEMSO has exported projects to over 40 countries and regions, with completed overseas cases including:Europe, Middle East, Southeast Asia, Americas,

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