Question 1

What are your terms of packing?

Accepted Answer

Generally, we pack our goods in neutral white boxes and brown cartons with a steel frame. If you have a legally registered patent, we can pack the goods in your branded boxes after getting your authorization letters.

Question 2

What are your terms of payment?

Accepted Answer

TT and LC are accepted. T/T 30% as a deposit, and 70% before delivery. We'll show you the photos of the products and packages before you pay the balance.

Question 3

What is your terms of delivery?

Accepted Answer

FOB.CFR.CIF.

Question 4

How about your delivery time?

Accepted Answer

It will take 20 to 30 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.

Question 5

What is your sample policy?

Accepted Answer

We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and the courier cost.

Question 6

Do you test all your goods before delivery?

Accepted Answer

Yes, we have 100% test before delivery.

Question 7

How do you make our business a long-term and good relationship?

Accepted Answer

1. We keep good quality and competitive prices to ensure our customers benefit. 2. We respect every customer as our friend, and we sincerely do business and make friends with them, no matter where they come from.

Question 8

Can we put our logo or brand on the bike?

Accepted Answer

Yes, acceptance of OEM.

Question 9

What's your MOQ?

Accepted Answer

Different items require different MOQ. For those we have in stock, we did not requires MOQ at all. As for other items which needs none-standard parts, we will require MOQ 30 units or 1 cabinet

Question 10

When can I get the quotation?

Accepted Answer

Generally, we will quote to you within 24 hours after getting the inquiry.

Question 11

What is quality control?

Accepted Answer

A1: Raw materials will be tested with instruments before they are put into storage. A2: Production line manufacturing can reduce the failure rate. A3: Full inspection instead of random inspection before packing.

Question 12

What is the after-sales service or warranty of your product?

Accepted Answer

We provide extra spare parts and 7*24hrs online services. Normally, we have 2 years/20000 km warranty for key components like battery, controller. For more details, pls contact our salesperson.

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