Question 1

Are you a trading company or a manufacturer?

Accepted Answer

We are manufacturer and authorized distributor of many famous brands of excavator parts industry.

Question 2

What parts do you have?

Accepted Answer

We are specialized in original all excavator spare parts, such as control valve, travel motor, swing motor, travel reducer, hydraulic pump, hydraulic cylinder, track roller, idler, track chain, sprocket, seal kit, air/oil filter, bucket, pin, bushing, repair kit etc.

Question 3

How can I make sure the part fits my machine?

Accepted Answer

Yes. We double-check compatibility using the OEM Part Number and machine serial number. Please provide your excavator's model and part number, and our engineers will verify the exact fitment before shipping.

Question 4

Are your parts Genuine, OEM, or Aftermarket?

Accepted Answer

We offer three options to suit your budget: Genuine original parts, OEM (from the original factory suppliers), and high-quality Aftermarket parts. We always specify the exact quality grade in our official quotation.

Question 5

What is your warranty policy for excavator parts?

Accepted Answer

We provide a 6 to 12-month warranty depending on the part category. If any functional or quality issues occur under normal operation during this period, we will provide a free replacement.

Question 6

How do you control the quality before shipment?

Accepted Answer

Every part undergoes a rigorous inspection process. For hydraulic components and engine parts, we perform hydraulic pressure tests and dimension checks using precision instruments. We can send you testing videos and inspection reports before packing.

Question 7

What is your lead time? Do you have parts in stock?

Accepted Answer

For in-stock parts (like common seals, teeth, or filters), we can ship within 2-3 working days. For custom orders or major components (like main pumps or swing motors), production takes about 7-15 days.

Question 8

How do you pack heavy parts to prevent damage during sea transport?

Accepted Answer

We use heavy-duty, fumigation-free wooden cases for heavy parts (e.g., final drives, cylinders) and thick multi-layer cartons for lighter parts. Rust-preventative oil and waterproof plastic wrap are applied to all steel components.

Question 9

Can you arrange door-to-door shipping (DDP)?

Accepted Answer

Yes, we can provide DDP (Delivered Duty Paid) shipping via air or sea express to most countries. This means we handle all customs clearance, import duties, and deliver the parts directly to your warehouse or job site.

Question 10

My excavator is broken down and down-time is costing me money. Can you ship by air express?

Accepted Answer

We completely understand. We partner with DHL, FedEx, and UPS to offer urgent air express service. Once the part is ready, air transit usually takes only 5-7 business days to reach your location.

Question 11

Do you have a Minimum Order Quantity (MOQ)?

Accepted Answer

For standard replacement parts and stock items, our MOQ is 1 piece. We support maintenance shops and end-users. However, ordering in bulk or combining multiple items will significantly reduce your per-unit shipping cost.

Question 12

What are your accepted payment terms?

Accepted Answer

We accept T/T bank wire transfers, Western Union. For mass production orders, our standard terms are 30% deposit in advance and 70% balance payment before shipment against photos/videos of your packed goods.

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