Question 1

What is the minimum order quantity?

Accepted Answer

One set.

Question 2

How to resist cavitation in vacuum pump?

Accepted Answer

Improve the structure design from the suction to the impeller of the vacuum pump; Adopt double stage suction impeller and use anti-cavitation material.

Question 3

How long is the warranty?

Accepted Answer

One year for main construction warranty.

Question 4

How can I pay for my items? What is the payment you can provide?

Accepted Answer

Usually by T/T, 30%-50% deposit payment once PI/Contract confirmed, then the remaining balance will be paid after inspection and before shipment via T/T or L/C.

Question 5

What is the speed for handling complaints?

Accepted Answer

We understand that timely and effective handling of complaints is crucial to maintaining customer satisfaction. Our company is committed to responding promptly to any complaints received, and we have established an internal process to ensure that all complaints are handled in a timely and professional manner. Our goal is to address any issues and resolve them to our customers' satisfaction as quickly as possible.

Question 6

How to deal with infringement?

Accepted Answer

Our company takes intellectual property rights very seriously and we have established a strict policy to protect our own intellectual property as well as respect the rights of others. If we become aware of any infringement, we will take immediate action to stop the infringement and prevent any future occurrences. We have a legal team that is well-versed in intellectual property law and can take the necessary legal action if needed.

Question 7

How about product quality and service assurance?

Accepted Answer

We are committed to providing high-quality products and services to our customers. To ensure that our products meet the highest standards, we conduct rigorous quality control tests and inspections throughout the production process. Additionally, we have a customer service team that is available to assist with any questions or concerns that customers may have, and we offer a satisfaction guarantee on all of our products.

Question 8

How about your local market share rate?

Accepted Answer

Our company is focused on building a strong presence in the local market. We are continuously monitoring market trends and adapting our strategies to stay competitive. We have a dedicated marketing team that is responsible for developing and executing effective marketing campaigns to increase our market share. We also prioritize building strong relationships with our customers and partners in the local market to foster long-term growth.

Question 9

How is your After-sales service?

Accepted Answer

We understand that the post-purchase experience is just as important as the initial sale. That's why we have a dedicated after-sales service team that is available to assist customers with any issues or questions they may have after making a purchase. Our team is trained to provide prompt and effective solutions to ensure that our customers are satisfied with their purchase and have a positive experience with our company.

Question 10

How about claims?

Accepted Answer

Our company takes claims seriously and we have established a clear process for handling them. If a customer has a claim, they can submit it through our website or by contacting our customer service team. We will review the claim and take appropriate action to resolve the issue. We strive to address claims promptly and fairly to ensure that our customers are satisfied with the outcome.

Question 11

How to deal the trade disputes caused by rising sea freight and others?

Accepted Answer

We understand that trade disputes can be disruptive to our business and we take steps to minimize their impact. We work closely with our suppliers and partners to ensure that we are aware of any potential issues that may arise. Additionally, we have a legal team that is well-versed in trade law and can provide guidance and support in the event of a dispute. We are committed to finding solutions that are fair and equitable for all parties involved.

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