Question 1

What is the minimum order quantity?

Accepted Answer

One set.

Question 2

How to resist cavitation in vacuum pump?

Accepted Answer

Improve the structure design from the suction to the impeller of the vacuum pump; Adopt double stage suction impeller and use anti-cavitation material.

Question 3

How long is the warranty?

Accepted Answer

One year for main construction warranty.

Question 4

What payment methods do you accept?

Accepted Answer

Usually by T/T, 30%-50% deposit payment once PI/Contract confirmed, then the remaining balance will be paid after inspection and before shipment via T/T or L/C.

Question 5

How do you handle complaints?

Accepted Answer

We have an internal process to ensure that all complaints are handled in a timely and professional manner. Our goal is to address any issues and resolve them to our customers' satisfaction as quickly as possible.

Question 6

How do you deal with infringement?

Accepted Answer

We take intellectual property rights very seriously and have a strict policy to protect our own intellectual property as well as respect the rights of others. If we become aware of any infringement, we will take immediate action to stop the infringement and prevent any future occurrences.

Question 7

How do you ensure product quality and service?

Accepted Answer

We conduct rigorous quality control tests and inspections throughout the production process. Additionally, we have a customer service team available to assist with any questions and offer a satisfaction guarantee on all of our products.

Question 8

What is your local market share rate?

Accepted Answer

We are focused on building a strong presence in the local market. We continuously monitor market trends and adapt our strategies to stay competitive, with a dedicated marketing team responsible for developing and executing effective marketing campaigns.

Question 9

How is your after-sales service?

Accepted Answer

We have a dedicated after-sales service team that is available to assist customers with any issues or questions they may have after making a purchase. Our team is trained to provide prompt and effective solutions.

Question 10

How do you handle claims?

Accepted Answer

If a customer has a claim, they can submit it through our website or by contacting our customer service team. We will review the claim and take appropriate action to resolve the issue promptly and fairly.

Question 11

How do you deal with trade disputes caused by rising sea freight?

Accepted Answer

We work closely with our suppliers and partners to ensure we are aware of any potential issues. We have a legal team well-versed in trade law to provide guidance and support in the event of a dispute, committed to finding solutions that are fair and equitable for all parties.

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