Question 1

What materials are your copper fittings made from?

Accepted Answer

We specialize in using high-quality Leaded Brass (e.g., HPb58-3, HPb59-1) with a copper content of over 57%. This material is chosen for its excellent machinability, high strength, and good corrosion resistance, making it ideal for precision fittings and components.

Question 2

Do you offer custom manufacturing services?

Accepted Answer

Yes, we specialize in OEM and ODM services. We can produce fittings based on your technical drawings, samples, or specific design requirements. Our expertise in machining leaded brass allows us to handle complex and high-precision custom projects efficiently. Please contact our sales team with your specifications for a quote.

Question 3

What certifications do your products have?

Accepted Answer

Our products are certified to meet international standards including ISO 9001. We also provide Material Test Reports (MTRs) with each shipment to verify the chemical composition (including Cu, Pb content) and mechanical properties, ensuring full compliance with standards like GB/T 5231.

Question 4

What is your Minimum Order Quantity (MOQ)?

Accepted Answer

Our standard MOQ is 500 pieces per item. However, for trial orders or custom projects, we can be flexible. Please discuss your needs with our sales team.

Question 5

What payment methods do you accept?

Accepted Answer

We accept T/T (Bank Transfer), L/C (Letter of Credit) at sight, and PayPal for small sample orders. Our standard payment terms are 30% deposit in advance and 70% balance before shipment.

Question 6

Can I get a sample before placing a bulk order?

Accepted Answer

Yes, we provide samples for quality evaluation. Sample fees and shipping costs are to be paid by the customer, but the sample fee can be refunded upon confirmation of a bulk order.

Question 7

What are your delivery terms?

Accepted Answer

We offer standard Incoterms such as FOB, CIF, and EXW. We can also arrange DDP (Delivered Duty Paid) shipping for your convenience. Please specify your preferred term when requesting a quote.

Question 8

How long is the lead time?

Accepted Answer

For standard items in stock, we can ship within 7-10 days. For custom manufacturing, the lead time is typically 15-25 days after receiving the deposit, depending on the order quantity and complexity.

Question 9

What is your quality guarantee?

Accepted Answer

We have a strict QC system. Every batch undergoes dimensional checks and material composition analysis. If any products are found to be defective due to manufacturing issues, we will replace them or refund the cost in the next shipment.

Question 10

How do you handle claims for damaged goods during shipping?

Accepted Answer

If you receive damaged goods, please take photos and contact us immediately. We will investigate the issue and work with the logistics provider to resolve it. We ensure you are compensated for any verified shipping damage.

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