Question 1

What is the material being used for your products?

Accepted Answer

Our products are crafted using high-quality SPCC (Cold Rolled Steel) and PP (Polypropylene) plastic. SPCC is chosen for its durability and strength, while PP plastic offers flexibility and resistance to environmental factors. These materials ensure the longevity and reliability of our logistics containers.

Question 2

How is the goods being packed?

Accepted Answer

Goods are securely packed using plastic banding, which provides excellent stability and prevents shifting during transit. The palletized system allows for easy loading and unloading using standard forklift trucks or pallet jacks, ensuring efficient handling and reducing the risk of damage.

Question 3

What is the payment terms I can get?

Accepted Answer

We offer flexible payment options to suit your needs. These include Telegraphic Transfer (TT), Letters of Credit (L/C) at sight, and Documentary Payment (DP). Each method has its advantages, and we can guide you on the best option based on your preferences and transaction specifics.

Question 4

What kind of finish do you provide for your goods?

Accepted Answer

We provide various finishing options to meet different requirements. These include electro galvanized finish for enhanced corrosion resistance, hot-dip galvanized for superior durability, painting for aesthetic appeal, and powder coating for a long-lasting finish. Each option is designed to protect your goods and meet industry standards.

Question 5

What is the loading capacity?

Accepted Answer

Our containers are designed to cater to different loading needs. We offer a light-duty model (100-300kg), suitable for smaller items; a medium-duty model (400-800kg) for general cargo; and a heavy-duty model (1000~1700kg) for transporting heavier goods. This range ensures we have a solution for every logistics requirement.

Question 6

I have no much experience in the logistics products, any recommendation?

Accepted Answer

If you're new to logistics products, we recommend starting with our standard range, which is designed to meet common transportation needs. However, if you have specific requirements, providing details such as the type of goods, loading capacity, and environmental conditions will help us offer a tailored solution.

Question 7

I like your design, but couldn't find the right model from the products list, is custom size available?

Accepted Answer

Yes, we offer custom design services to meet unique specifications. Whether it's a specific size, loading capacity, or additional features, our team can create a solution that perfectly fits your needs.

Question 8

I would like to have my own design products and qty is not that big, is it ok?

Accepted Answer

Absolutely, we accommodate custom designs regardless of the quantity. While smaller quantities may have different costs due to the complexity of custom manufacturing, we strive to provide competitive pricing and flexible solutions to suit your budget.

Question 9

I don't have a drawing or picture available for the custom products, could you design it for me?

Accepted Answer

Certainly! We can create a custom design based on the information you provide. Please share details such as dimensions, loading capacity, stackability requirements, operating environment, and the type of goods to be loaded. This will enable us to develop a design that meets your specific needs.

Question 10

What is the minimum quantity I can order?

Accepted Answer

The minimum quantity depends on the size of the container and how it fits into a standard 20'GP container. We aim to optimize space and ensure cost-effectiveness, so we can work with you to determine the best order quantity based on your requirements.

Question 11

What is your average production lead time?

Accepted Answer

Our average production lead time is 2-3 weeks after receiving a formal order and deposit. This timeline is subject to material availability and can be adjusted based on your project's urgency.

Question 12

Do I get any guarantee from your company?

Accepted Answer

Yes, we provide a 3~10-year warranty on our products, contingent upon proper handling, correct forklift operation, avoidance of overloading, and use in indoor, dry environments without exposure to corrosive chemicals. This warranty ensures your investment in our products is protected.

Question 13

What happens in case any quality problem is identified after arrival?

Accepted Answer

We take full responsibility for any manufacturing defects. In the unlikely event of a quality issue, we will either refund your purchase or promptly reship a replacement at no additional cost to you. Our commitment to quality ensures your satisfaction and smooth logistics operations.

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