Question 1

What is the material being used for your products?

Accepted Answer

Material SPCC/PP Plastic

Question 2

How are the goods being packed?

Accepted Answer

Plastic banding, palletized for easy loading and unloading with a standard forklift truck or pallet jack.

Question 3

What are the payment terms I can get?

Accepted Answer

TT or L/C at sight, DP, etc.

Question 4

What kind of finish do you provide for your goods?

Accepted Answer

Electro galvanized, hot-dip galvanized, painting or powder coating is available.

Question 5

What is the loading capacity?

Accepted Answer

In general, we have a light duty(100~300kg) model, the medium-duty(400~800kg) model and heavy-duty (1000~1700kg) model available for your choice.

Question 6

I do have not much experience in logistics products, any recommendations?

Accepted Answer

You could either choose from our hundreds of standard products or provide relevant information so we could design for you.

Question 7

I like your design, but couldn't find the right model from the products list, isa a custom size available?

Accepted Answer

Yes, we do custom products and projects.

Question 8

I would like to have my own design products and qty is not that big, is it ok?

Accepted Answer

Yes, we can go with your custom design, no matter the small or big qty, however, pls, understand the cost will be different.

Question 9

I don't have a drawing or picture available for the custom products, could you design it for me?

Accepted Answer

Yes, we can make the most suitable design for you but do need to know the details - such as a) dimension b) loading capacity c)stackability d)operation environment e)what kind of stuff will be loaded in etc

Question 10

What is the minimum quantity I can order?

Accepted Answer

1x20'GP - qty is variable depending on the size.

Question 11

What is your average production lead time?

Accepted Answer

2-3 weeks against formal order and deposit.

Question 12

Do I get any guarantee from your company?

Accepted Answer

3~10 years warranty in the case that A) Proper handling during operation, correct forklift handling while stacking/un-stacking B) Overloading is prohibited C) Environment request -indoor, dry, and not humid circumstances, do not contact with any corrosive chemical material (for zinc-plated and powder-coated products, no limitation for hot-dip galvanized)

Question 13

What happens in case any quality problem is identified after arrival?

Accepted Answer

We take full responsibility for any manufacturing defect, and would either refund or reship good products to you.

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