Question 1

What materials can you machine?

Accepted Answer

We machine a wide range of metals including aluminum, stainless steel, carbon steel, alloy steel, brass, copper, and titanium. We also specialize in engineering plastics such as POM, Nylon, PTFE, PEEK, ABS, and PC. If you have a specific material not listed here, please contact us and we will check availability for you.

Question 2

What is your MOQ?

Accepted Answer

Our MOQ is 1 piece. We welcome prototype and sample orders, as well as small-batch and high-volume production. We are flexible to accommodate your project needs at any stage.

Question 3

How do I get a quote?

Accepted Answer

Simply send us your 2D drawing (PDF / DWG / DXF) and 3D model (STEP / IGES / STL) along with material, quantity, and any special requirements. We will reply with a competitive quote within 24 hours.

Question 4

What is your typical lead time?

Accepted Answer

Lead time is typically 7 to 15 days for standard orders, depending on part complexity and order quantity. We also offer expedited services for urgent projects. Exact delivery time will be confirmed upon order confirmation.

Question 5

Do you offer surface treatment services?

Accepted Answer

Yes. We provide a full range of surface finishing services including anodizing, electroplating, sandblasting, polishing, powder coating, heat treatment, brushing, and passivation. We can also manage multi-step finishing processes as per your specifications.

Question 6

How do you ensure quality control?

Accepted Answer

We implement a strict quality control system covering incoming material inspection, in-process inspection during production, final inspection before packaging, and pre-delivery inspection. Our inspection equipment includes CMM, height gauges, surface roughness testers, micrometers, and calipers. Inspection reports are available upon request.

Question 7

What file formats do you accept for drawings?

Accepted Answer

We accept 2D drawings in PDF, DWG, and DXF formats, and 3D models in STEP, IGES, and STL formats. Please ensure all dimensions, tolerances, and surface finish requirements are clearly marked.

Question 8

Can you help with design optimization?

Accepted Answer

Absolutely. We can review your design and suggest improvements for manufacturability, cost reduction, or performance enhancement. This service is provided free of charge as part of our commitment to being a reliable partner.

Question 9

What are your payment terms?

Accepted Answer

Our standard payment terms are 30% deposit by T/T (wire transfer) and 70% balance before shipment. For long-term cooperation, other payment arrangements can be discussed. We also accept L/C and other methods upon agreement.

Question 10

Do you offer OEM & ODM services?

Accepted Answer

Yes. We are a professional OEM & ODM manufacturer. We can produce parts strictly according to your drawings, specifications, and branding requirements. Your design and intellectual property are fully protected.

Question 11

How do you package and ship the parts?

Accepted Answer

We use professional packaging including EPE foam, VCI rust-proof paper, stretch film, and plastic bags for inner protection, with carton boxes or wooden cases for outer packaging. We ship via sea freight, air freight, or express courier (DHL / FedEx / UPS) based on your preference. Tracking information is provided for all shipments.

Question 12

Can I visit your factory?

Accepted Answer

Yes, we welcome customers to visit our facility. Please contact us in advance to schedule an appointment, and we will be happy to arrange a tour and discuss your project in person.

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