Question 1

How long has your company been in business?

Accepted Answer

Our company has been in business since 2006. In the past 18 years, we have provided a large number of spiral chutes for mineral processing, which are used to process non-metals, ferrous metals and non-ferrous precious metals.

Question 2

Where is your factory located? Is transportation convenient?

Accepted Answer

Our factory is located in Baiyun District, Guangzhou City, Guangdong Province, China. There is Guangzhou Baiyun International Airport with convenient transportation. Welcome to visit our factory.

Question 3

What mineral processing solutions do you offer?

Accepted Answer

We are suitable for roughing, cleaning and scavenging of various minerals. Rutile, ilmenite, zircon sand, monazite, iron ore, chromite, pyrite, manganese ore, tin ore, tantalum-niobium ore, tungsten ore, gold ore, copper oxide ore, recovery of base metals, impurity removal and purification of quartz sand, tailings after gravity separation of vanadium titano-magnetite, garnet, kyanite, sillimanite, andalusite and so on.

Question 4

Can you help customers do some beneficiation tests first to judge the feasibility of the mineral gravity beneficiation process?

Accepted Answer

Yes, we first do some exploratory beneficiation tests with the customer's ore samples, and use the test data to prove whether it is feasible to use our equipment.

Question 5

Can you provide a list of your users for us to visit and understand the usage of the equipment?

Accepted Answer

Our user groups basically require us to promise to keep their beneficiation technical solutions confidential. We are not convenient to provide them. You can use your own minerals to do experiments with us.

Question 6

Does the operation of splicing and assembling the whole machine require professionals?

Accepted Answer

We can provide a demonstration video of the actual assembly process of the U disk, or send someone to guide the assembly on the spot. Two workers can basically learn to assemble in 2 hours, and can basically assemble a set of equipment in 8 hours.

Question 7

What is the price of your products?

Accepted Answer

For the same complete set of equipment, we can guarantee that our quality is the best at the same price as other competitors. And under the same standard and quality, our price is the best.

Question 8

How is the quality of your products?

Accepted Answer

Our company's equipment has applied for and obtained patents, and the products are strictly produced according to the enterprise standards.

Question 9

How long is the warranty period of your equipment? Does your company provide spare parts?

Accepted Answer

Our equipment is guaranteed for 12 months (except for fast-wearing parts), and we provide customers with necessary spare parts. Of course, we will provide customers with spare parts for life at the lowest cost.

Question 10

Service and Payment Terms?

Accepted Answer

We can accept T/T; Customers need to pay a deposit of 30% in advance. Before delivery, the customer has to pay the balance (70% of the order price), which is international trade practice; Finished product pictures will provide to customers before delivery.

Question 11

If the customer pays the deposit, how long will it take for the factory to ship the goods?

Accepted Answer

Normally, if it is in stock, it will be shipped in 3 to 5 days. Out of stock, it will be shipped in 15-20 days. The specific time depends on the number of devices.

Question 12

What is the shipping method of the factory? How long can the customer receive the goods after the factory ships the goods?

Accepted Answer

Generally by sea. It takes about 45 days. The speed of shipping is relatively slow, which is an international practice.

Question 13

What are the nearest seaports to the factory?

Accepted Answer

Huangpu Port, Nansha Port, Guangzhou Inner Port and Foshan Port.

Question 14

Can I know the status of my order?

Accepted Answer

Yes. We will send you information and photos at different production stages of your order so that you can know the status of your order.

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