Question 1

How long has your company been in business?

Accepted Answer

Since 2006, ALICOCO has been a pillar in the mineral processing industry. Over an impressive 18-year journey, we have consistently delivered a wide range of spiral chutes, meticulously designed for the efficient processing of non-metals, ferrous metals, and non-ferrous precious metals.

Question 2

Where is your factory located? Is transportation convenient?

Accepted Answer

Our factory enjoys an optimal location in Baiyun District, Guangzhou City, Guangdong Province, China, with excellent connectivity. Located close to Guangzhou Baiyun International Airport, accessing our facility is both seamless and convenient. We warmly invite you to visit us and gain firsthand insight into our operations.

Question 3

What mineral processing solutions do you offer?

Accepted Answer

We provide an all-encompassing suite of solutions for roughing, cleaning, and scavenging various minerals, such as rutile, ilmenite, zircon sand, monazite, iron ore, and chromite, among others. From quartz sand purification to base metal recovery, our expertise extends to tailings management post gravity separation of vanadium titano-magnetite. Our solutions are crafted to address a diverse array of mineral processing requirements.

Question 4

Can you help customers do some beneficiation tests first to judge the feasibility of the mineral gravity beneficiation process?

Accepted Answer

Absolutely. We execute preliminary beneficiation tests using our client's ore samples. The insights gleaned from these tests affirm the efficacy of our equipment, paving the way for informed decision-making.

Question 5

Can you provide a list of your users for us to visit and understand the usage of the equipment?

Accepted Answer

Due to confidentiality agreements with our users, we are unable to disclose specific details about their beneficiation technical solutions. However, we encourage you to conduct your own experiments with your minerals to fully experience the capabilities of our equipment.

Question 6

Does the operation of splicing and assembling the whole machine require professionals?

Accepted Answer

We offer comprehensive support, including an instructional video detailing the assembly process. If further assistance is needed, we can dispatch a specialist for on-site guidance. Typically, two workers can become proficient in assembly within 2 hours and complete installation within 8 hours.

Question 7

What's the price of your products?

Accepted Answer

We are dedicated to providing exceptional quality at competitive prices. Our products feature superior quality at prices comparable to similar equipment. For equivalent quality standards, our pricing remains unmatched.

Question 8

How is the quality of your products?

Accepted Answer

Our exceptional equipment is a masterpiece of innovation, crafted with a distinctive patented design. Upholding the highest enterprise standards, every product is meticulously manufactured to reflect our steadfast dedication to superior quality. We proudly set the industry benchmark, redefining excellence and inspiring unparalleled trust and satisfaction.

Question 9

How long is the warranty period of your equipment? Does your company provide spare parts?

Accepted Answer

Our equipment comes with a comprehensive 12-month warranty, giving you unrivaled peace of mind. While this excludes fast-wearing parts, our commitment doesn't end there. We offer essential spare parts at a minimal cost for the entire lifespan of the equipment, ensuring you experience unwavering support and dependability.

Question 10

Service and Payment Terms?

Accepted Answer

We conduct seamless transactions through T/T payments, requesting a 30% deposit to confirm your order. The final 70% is due before delivery, adhering to global trade practices. To ensure your complete satisfaction, we provide images of the finished product before it leaves our premises, guaranteeing transparency and confidence in your purchase.

Question 11

If the customer pays the deposit, how long will it take for the factory to ship the goods?

Accepted Answer

For items available in stock, we ensure a quick dispatch within 3 to 5 days. For products not immediately available, shipping extends to 15 to 20 days, depending on order size, to efficiently meet your needs while maintaining our high standards of service.

Question 12

What is the shipping method of the factory? How long can the customer receive the goods after the factory ships the goods?

Accepted Answer

We primarily ship our products by sea, adhering to international standards for safe and cost-effective transportation. The usual journey spans 45 days, allowing us to deliver your order securely and economically, balancing speed with reliability.

Question 13

What are the nearest seaports to the factory?

Accepted Answer

Strategically located for optimal logistics, our closest seaports are Huangpu Port, Nansha Port, Guangzhou Inner Port, and Foshan Port. These ports have been carefully selected to ensure efficient and seamless distribution, facilitating a smooth supply chain operation.

Question 14

Can I know the status of my order?

Accepted Answer

Absolutely. We are committed to keeping you fully informed, providing regular updates and photographs at every production stage. This transparency grants you peace of mind and clarity, allowing you to track your order's journey with confidence and assurance.

Product profile

Customization

Type

Material Feature

Model NO.

Certification

Energy Saving

Warranty

Color

Customized

Condition

Channel Material

Diameter(mm)

Pitch Space (mm)

Start Number

Turns/Start

Particle Size (mm)

Pulp Density (Ww)

Hourly Capacity of Single Head

Proportion of Heavy Ore(Ww%)

Applicable Stages

Transport Package

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

Product Q&A

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