Question 1

How long has your company been in business?

Accepted Answer

Since 2006, ALICOCO has carved a formidable presence in the mineral processing industry. Over an impressive 18-year journey, we have reliably delivered a diverse range of spiral chutes, meticulously engineered for the efficient processing of non-metals, ferrous metals, and non-ferrous precious metals.

Question 2

Where is your factory located? Is transportation convenient?

Accepted Answer

Our factory is strategically located in Baiyun District, Guangzhou City, Guangdong Province, China, ensuring excellent connectivity. With its close proximity to Guangzhou Baiyun International Airport, accessing our facility is both seamless and convenient. We warmly invite you to visit us and gain firsthand insight into our operations.

Question 3

What mineral processing solutions do you offer?

Accepted Answer

We offer a comprehensive suite of solutions tailored for the roughing, cleaning, and scavenging of various minerals, including rutile, ilmenite, zircon sand, monazite, iron ore, and chromite, among others. Extending beyond quartz sand purification to base metal recovery, our expertise also encompasses tailings management following gravity separation of vanadium titano-magnetite, catering to a broad spectrum of mineral processing needs.

Question 4

Can you help customers do some beneficiation tests first to judge the feasibility of the mineral gravity beneficiation process?

Accepted Answer

Absolutely. We conduct preliminary exploratory beneficiation tests utilizing the client's ore samples. The valuable insights gained from these tests affirm the effectiveness of our equipment, enabling informed decision-making.

Question 5

Can you provide a list of your users for us to visit and understand the usage of the equipment?

Accepted Answer

Due to confidentiality agreements with our users, we are unable to disclose specific details about their beneficiation technical solutions. However, we encourage you to conduct your own experiments with your minerals to truly experience the full capabilities of our equipment.

Question 6

Does the operation of splicing and assembling the whole machine require professionals?

Accepted Answer

We offer comprehensive support, including an instructional video that clearly illustrates the assembly process. Should you require further assistance, we can dispatch a specialist to provide on-site guidance. Typically, two workers can become proficient in the assembly within 2 hours and complete the installation within 8 hours.

Question 7

What's the price of your products?

Accepted Answer

We are dedicated to delivering outstanding quality at competitive prices. Our products shine in quality at comparable price points to similar equipment. Likewise, for equivalent quality standards, our pricing remains unmatched.

Question 8

How is the quality of your products?

Accepted Answer

Our versatile equipment is crafted with a one-of-a-kind patented design and adheres strictly to the highest enterprise standards. Each product is meticulously manufactured with precision, showcasing our unwavering commitment to delivering unparalleled quality excellence that you can rely on.

Question 9

How long is the warranty period of your equipment? Does your company provide spare parts?

Accepted Answer

Our equipment is backed by a robust 12-month guarantee (excluding fast-wearing parts), providing you with peace of mind at every step. Additionally, we are dedicated to offering essential spare parts at a minimal cost for the life of the product, ensuring unmatched support and seamless continuity.

Question 10

Service and Payment Terms?

Accepted Answer

We accept T/T payments to facilitate smooth transactions. To secure your order, a 30% deposit is required upfront. The remaining 70% balance should be settled before delivery, following international trade standards. Rest assured, we provide photographs of the completed product prior to dispatch, ensuring your satisfaction with our service.

Question 11

If the customer pays the deposit, how long will it take for the factory to ship the goods?

Accepted Answer

If the item is in stock, we ensure rapid dispatch within 3 to 5 days. For items that are out of stock, the shipping period extends to 15-20 days, contingent upon the order quantity, ensuring timely delivery tailored to your needs.

Question 12

What is the shipping method of the factory? How long can the customer receive the goods after the factory ships the goods?

Accepted Answer

Our goods are primarily shipped by sea, adhering to international standards for safety and cost-effectiveness. The ocean voyage takes approximately 45 days, ensuring secure and economical transportation of your products.

Question 13

What are the nearest seaports to the factory?

Accepted Answer

Our strategically located nearest seaports include Huangpu Port, Nansha Port, Guangzhou Inner Port, and Foshan Port, all positioned for optimal accessibility and logistical efficiency.

Question 14

Can I know the status of my order?

Accepted Answer

Absolutely. We are dedicated to keeping you well-informed with regular updates and photographs at various stages of production. This allows you to gain clear insights into the progress of your order, ensuring transparency and peace of mind.

Product profile

Customization

Type

Material Feature

Model NO.

Certification

Energy Saving

Warranty

Color

Customized

Condition

After-sales Service

Channel Material

Diameter(mm)

Pitch Space (mm)

Start Number

Turns/Start

Particle Size (mm)

Pulp Density (Ww)

Hourly Capacity of Single Head

Proportion of Heavy Ore(Ww%)

Applicable Stages

Transport Package

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

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