Question 1

How long has your company been in business?

Accepted Answer

Our company has been in business since 2006. Over the past 18 years, we have proudly supplied a multitude of spiral chutes dedicated to mineral processing, including applications for non-metals, ferrous, and non-ferrous precious metals.

Question 2

Where is your factory located? Is transportation convenient?

Accepted Answer

Our factory is strategically located in Baiyun District, Guangzhou City, Guangdong Province, China. With Guangzhou Baiyun International Airport nearby, we offer convenient transport options. We warmly welcome you to visit our modern facility.

Question 3

What mineral processing solutions do you offer?

Accepted Answer

We excel in providing comprehensive solutions for roughing, cleaning, and scavenging across a diverse array of minerals. Our expertise includes processing rutile, ilmenite, zircon sand, monazite, iron ore, chromite, pyrite, manganese ore, tin ore, tantalum-niobium ore, tungsten ore, gold ore, copper oxide ore, and more. Additionally, we specialize in base metal recovery, impurity removal, and the purification of quartz sand, as well as handling tailings post gravity separation of vanadium titano

Question 4

Can you help customers do some beneficiation tests first to judge the feasibility of the mineral gravity beneficiation process?

Accepted Answer

Absolutely. We conduct preliminary beneficiation tests using customer-provided ore samples to validate the feasibility of utilizing our high-performing equipment.

Question 5

Can you provide a list of your users for us to visit and understand the usage of the equipment?

Accepted Answer

While we prioritize confidentiality for our users' beneficiation technical solutions, we encourage you to conduct experiments with your own minerals alongside our expert team to gain insights.

Question 6

Does the operation of splicing and assembling the whole machine require professionals?

Accepted Answer

We provide comprehensive support with a detailed demonstration video on a U disk or in-person guidance to ensure seamless assembly. Two workers can learn the assembly process in approximately 2 hours and complete the assembly of a full equipment set in about 8 hours.

Question 7

What's the price of your products?

Accepted Answer

Our commitment is to deliver the pinnacle of quality at competitive pricing. We assure you that our complete equipment sets are unmatched in quality for the same price range. Simultaneously, our prices are the most competitive for the same standards and quality.

Question 8

How is the quality of your products?

Accepted Answer

Our product quality is backed by patented designs and rigorous adherence to enterprise standards, ensuring excellence and reliability in every piece of equipment produced.

Question 9

How long is the warranty period of your equipment? Does your company provide spare parts?

Accepted Answer

Our cutting-edge equipment comes with a robust 12-month warranty (excluding fast-wearing parts). We ensure the provision of essential spare parts to our valued customers. Furthermore, we are committed to supplying spare parts for the lifetime of your equipment at unbeatable prices.

Question 10

Service and Payment Terms?

Accepted Answer

We gladly accept T/T payment methods, with a 30% deposit required upfront. Before shipment, customers are expected to settle the remaining balance (70% of the order price), adhering to international trade practices. Rest assured, we will provide you with images of the finished products prior to delivery.

Question 11

If the customer pays the deposit, how long will it take for the factory to ship the goods?

Accepted Answer

Typically, if the item is in stock, shipping occurs within 3 to 5 days. For out-of-stock items, expect shipping within 15 to 20 days. The exact timeline is contingent upon the quantity of devices ordered.

Question 12

What is the shipping method of the factory? How long can the customer receive the goods after the factory ships the goods?

Accepted Answer

Shipping is generally conducted via sea freight, with a transit time of approximately 45 days. While the pace of sea shipping is slower, it is a standard international procedure.

Question 13

What are the nearest seaports to the factory?

Accepted Answer

Our factory is conveniently located near several key ports, including Huangpu Port, Nansha Port, Guangzhou Inner Port, and Foshan Port.

Question 14

Can I know the status of my order?

Accepted Answer

Absolutely. We will provide timely updates and photographs at various production stages of your order, ensuring you remain informed of its status at all times.

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