Question 1

How long has your company been in business?

Accepted Answer

Since 2006, ALICOCO has been a distinguished presence in the mineral processing industry. Over the impressive span of 18 years, we have delivered an extensive range of spiral chutes engineered for the efficient processing of non-metals, ferrous metals, and non-ferrous precious metals.

Question 2

Where is your factory located? Is transportation convenient?

Accepted Answer

Ideally positioned in Baiyun District, Guangzhou City, Guangdong Province, China, our factory enjoys exceptional connectivity. Proximity to Guangzhou Baiyun International Airport ensures seamless accessibility to our facility. We cordially invite you to visit and witness our operations firsthand.

Question 3

What mineral processing solutions do you offer?

Accepted Answer

Our extensive solutions cover roughing, cleaning, and scavenging of a wide range of minerals, including rutile, ilmenite, zircon sand, monazite, iron ore, and chromite, among others. From purifying quartz sand to recovering base metals, our services also encompass tailings management post-gravity separation of vanadium titano-magnetite. Our offerings address an expansive array of mineral processing requirements.

Question 4

Can you help customers do some beneficiation tests first to judge the feasibility of the mineral gravity beneficiation process?

Accepted Answer

Certainly. We commence exploratory beneficiation tests utilizing client-provided ore samples. The resulting data validate the effectiveness of our equipment, ensuring informed decision-making.

Question 5

Can you provide a list of your users for us to visit and understand the usage of the equipment?

Accepted Answer

Our commitment to confidentiality prevents us from sharing specific details about our users' beneficiation technical solutions. Nevertheless, we encourage you to conduct experiments with your own minerals to fully appreciate the capabilities of our equipment.

Question 6

Does the operation of splicing and assembling the whole machine require professionals?

Accepted Answer

We provide comprehensive support, including a detailed instructional video that guides you through the assembly process. If additional assistance is needed, our specialists are available for on-site guidance. Typically, two workers can proficiently master the assembly within 2 hours and complete the installation within 8 hours.

Question 7

What's the price of your products?

Accepted Answer

Our commitment to exceptional quality is paired with competitive pricing. Our equipment outperforms others of equivalent sets in quality without surpassing the same price point. Moreover, under consistent standards, our pricing remains unbeatable.

Question 8

How is the quality of your products?

Accepted Answer

Our equipment is renowned for its patented design and unwavering compliance with stringent enterprise standards. Each creation is a testament to our precision engineering and our steadfast dedication to quality excellence, ensuring superior performance and durability.

Question 9

How long is the warranty period of your equipment? Does your company provide spare parts?

Accepted Answer

Proudly offering a robust 12-month warranty (excluding fast-wearing parts), our equipment guarantees peace of mind with every purchase. Furthermore, we are dedicated to supplying our valued customers with essential spare parts at the lowest possible cost for life, ensuring unparalleled support and continuity.

Question 10

Service and Payment Terms?

Accepted Answer

We gladly accept T/T payments. To confirm your order, a 30% deposit is required upfront. The remaining balance, 70% of the order price, must be settled before delivery, in accordance with international trade standards. Rest assured, we'll provide photographs of the finished product prior to dispatch, ensuring your complete satisfaction.

Question 11

If the customer pays the deposit, how long will it take for the factory to ship the goods?

Accepted Answer

Typically, for in-stock items, dispatch occurs within 3 to 5 days. For items not in stock, the shipping timeframe extends to 15-20 days, depending on the quantity of devices ordered.

Question 12

What is the shipping method of the factory? How long can the customer receive the goods after the factory ships the goods?

Accepted Answer

Committed to international standards, our goods are primarily shipped by sea. Although this method is relatively slower, it ensures safe and cost-effective transportation, with the journey typically spanning about 45 days.

Question 13

What are the nearest seaports to the factory?

Accepted Answer

Strategically positioned for optimal accessibility, our closest seaports include Huangpu Port, Nansha Port, Guangzhou Inner Port, and Foshan Port, facilitating smooth and efficient logistics.

Question 14

Can I know the status of my order?

Accepted Answer

Absolutely. We are devoted to keeping you informed and will provide updates and photographs at various production stages of your order, granting you clear insight into its progress and ensuring transparency at every step.

Product profile

Customization

Type

Material Feature

Model NO.

Certification

Energy Saving

Warranty

Color

Customized

Condition

After-sales Service

Channel Material

Diameter(mm)

Pitch Space (mm)

Start Number

Turns/Start

Particle Size (mm)

Pulp Density (Ww)

Hourly Capacity of Single Head

Proportion of Heavy Ore(Ww%)

Applicable Stages

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

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