Question 1

How long has your company been in business?

Accepted Answer

Proudly charting a successful journey since 2006, we have devoted 18 enriching years to leading the forefront of spiral chute innovations in mineral processing. Our expertise spans the intricate handling of non-metals, ferrous metals, and precious non-ferrous metals, setting industry benchmarks.

Question 2

Where is your factory located? Is transportation convenient?

Accepted Answer

Our factory is strategically situated in the heart of Baiyun District, Guangzhou City, Guangdong Province, China, offering unmatched convenience. With close proximity to Guangzhou Baiyun International Airport, access is seamless, and we extend a warm invitation to witness our advanced facilities in person.

Question 3

What mineral processing solutions do you offer?

Accepted Answer

Our comprehensive suite of mineral processing solutions is engineered to meet diverse needs in roughing, cleaning, and scavenging operations. We handle a myriad of minerals, including rutile, ilmenite, zircon sand, monazite, iron ore, chromite, pyrite, manganese ore, tin ore, tantalum-niobium ore, tungsten ore, gold ore, and copper oxide ore. Our proficiency extends to base metal recovery, impurity removal, quartz sand purification, and the processing of advanced materials such as vanadium titan

Question 4

Can you help customers do some beneficiation tests first to judge the feasibility of the mineral gravity beneficiation process?

Accepted Answer

Indeed, our process begins with crucial exploratory beneficiation tests using your ore samples. These initial evaluations are pivotal, allowing us to confirm the feasibility and optimize our equipment's effectiveness, delivering tailored solutions for outstanding results.

Question 5

Can you provide a list of your users for us to visit and understand the usage of the equipment?

Accepted Answer

While confidentiality is a core value we uphold for our esteemed clients, we encourage you to experience firsthand insights by engaging with your mineral samples in our experiments, fostering a collaborative and transparent exploration of our equipment's capabilities.

Question 6

Does the operation of splicing and assembling the whole machine require professionals?

Accepted Answer

Experience hands-on learning with our comprehensive demonstration videos and on-site guidance. With the support of just two workers, you can master the complete assembly process in a mere 2 hours, ensuring a full set of equipment is assembled within 8 hours, efficiently and effectively.

Question 7

What's the price of your products?

Accepted Answer

We pledge to deliver unparalleled quality at unbeatable prices. For identical complete equipment sets, we guarantee superior quality unmatched by competitors. With equivalent standards and quality, our pricing remains unrivaled, making us the most competitive choice in the market.

Question 8

How is the quality of your products?

Accepted Answer

Our avant-garde equipment, honored with illustrious patents, highlights our relentless commitment to achieving unparalleled excellence. Manufactured with unwavering adherence to the most rigorous enterprise standards, our products epitomize the pinnacle of quality and steadfast reliability in the industry.

Question 9

How long is the warranty period of your equipment? Does your company provide spare parts?

Accepted Answer

Our cutting-edge equipment is safeguarded by a substantial 12-month warranty period (excluding fast-wearing components). We are devoted to delivering essential spare parts to our esteemed clients. Moreover, we pledge to ensure the availability of these parts throughout the product's entire lifespan at the most competitive rates in the market.

Question 10

Service and Payment Terms?

Accepted Answer

We present flexible payment options with the convenience of T/T transactions. An initial deposit of 30% is required. Customers are expected to fulfill the remaining 70% balance before shipment, in alignment with global trade standards. To maintain transparency, we will provide comprehensive images of the completed product to our customers prior to dispatch.

Question 11

If the customer pays the deposit, how long will it take for the factory to ship the goods?

Accepted Answer

For stocked items, we commit to swift dispatch within 3 to 5 days. For those not in stock, we anticipate a shipping period of 15-20 days. The exact timeline is customized to the order volume, ensuring bespoke service for each client.

Question 12

What is the shipping method of the factory? How long can the customer receive the goods after the factory ships the goods?

Accepted Answer

Adhering to international standards, most shipments are dispatched via sea. Customers can anticipate delivery within an estimated 45-day timeframe. Though this method may involve a longer journey, it guarantees the safe and efficient transport of our precious equipment.

Question 13

What are the nearest seaports to the factory?

Accepted Answer

Our strategic location ensures proximity to pivotal logistical hubs such as Huangpu Port, Nansha Port, Guangzhou Inner Port, and Foshan Port, streamlining shipping operations for maximum efficiency.

Question 14

Can I know the status of my order?

Accepted Answer

Certainly! We are wholeheartedly committed to keeping you well-informed with timely updates and captivating images throughout various production stages, ensuring you are consistently aware of your order's progress.

Product profile

Customization

Type

Voltage

Model NO.

Weight

Material

Material Feature

Certification

Energy Saving

Warranty

Color

Customized

Condition

After-sales Service

Channel Material

Diameter(mm)

Pitch(mm)

Number of Runner Heads

Number of Turns Per Head

Range of Particle Size(mm)

Slurry Density(Ww)

Hourly Processing Capacity of Single Hea

Proportion of Heavy Ore(Wet Weight%)

Applicable Stage

Transport Package

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

Product Q&A

Send Inquiry

You may also like