Question 1

Can the rainbow color LED be customized?

Accepted Answer

Yes. Press and hold for 2 seconds to turn the ambient LED on/off; single click to switch the working time indicator; double-click to lock/unlock the current color. Multiple colors such as yellow, blue, and purple are available.

Question 2

What should I pay attention to in order to prevent oil leakage?

Accepted Answer

After installation, the device must be kept vertical. Do not tilt or flip it, otherwise oil leakage and damage may occur.

Question 3

How should I clean the diffuser before switching to a different essential oil?

Accepted Answer

Remove the atomizing head and unscrew the oil bottle. Replace it with a bottle filled with an appropriate amount of alcohol, and let it atomize for 5-10 minutes to remove any residual odor. Dry it before inserting a new essential oil bottle.

Question 4

What are the coverage area and oil consumption of the A10?

Accepted Answer

It is suitable for a space of 3 m^2 or 30 m^3 (mainly for car use). The oil consumption is approximately 0.1 g/h, and the 10 ml capacity allows for long-lasting use.

Question 5

Can I order samples for testing?

Accepted Answer

Yes, samples is highly welcome

Question 6

How long does it take to change the battery?

Accepted Answer

At normal temperature, the new battery can be used three months at least.

Question 7

Why your products are little expensive than others?

Accepted Answer

Because the effect of our products is the best in the same industry, the effect of one machine is equivalent to the effect of 3 other manufacturers of similar products, and our equipment energy consumption is lower, never leak oil.

Question 8

Can we customize logo on the machine?

Accepted Answer

Yes, you can customized any pattern you like

Question 9

How to order?

Accepted Answer

Tell us the model you want to order, we will send you our Proforma Invoice for your confirmation and payment, we will prepare the goods after payment is well received.

Question 10

Can we use other fragrance?

Accepted Answer

Yes, you can use your own fragrance.

Question 11

Can you do ODM and OED project?

Accepted Answer

Yes, our company's R & D team has 20 years of experience, from R & D production, mold manufacturing, mechanical design, to PCB software and hardware development and production are very professional.

Question 12

Can your machines connect to HVAC?

Accepted Answer

Yes, most of our aroma diffuser can connect to HVAC.

Question 13

Can your equipment meet the working requirements for different time periods?

Accepted Answer

Yes, our aroma diffuser has five events ,each event can independently set the time and oil concentration, can meet your requirements for different times.

Question 14

Does it need to add water?

Accepted Answer

You don't need to add water when using our machines.

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