Question 1

Who is Grasse Aroma?

Accepted Answer

Guangdong Grasse Environmental Technology Co., Ltd., also known as Grasse Aroma, is a manufacturer of scent diffusers and fragrance products based in Baiyun District, Guangzhou, China. Established in 2015, the company combines product design, research and development, manufacturing and after-sales support.

Question 2

What types of scenting equipment do you supply?

Accepted Answer

Our range includes scent diffusers for homes, commercial interiors and larger HVAC applications. Select the model for the intended installation and required coverage. Functions and specifications follow the selected model documents; smart controls described for one series do not apply automatically to every model.

Question 3

What is the minimum order quantity?

Accepted Answer

The MOQ for standard catalog scent diffusers is 1 unit. Customized logo, color, packaging or structural projects may have different minimum quantities, depending on the work required. Prices below a published quantity tier are quoted separately; a 1-unit MOQ does not turn the first bulk-price tier into a sample price.

Question 4

Are samples available, and are they free?

Accepted Answer

Samples are available and charged initially. The sample fee can be deducted from a subsequent bulk order. Sample freight is paid by the buyer. Samples are usually processed and shipped within 7 days. The sample quotation specifies the unit price and shipment arrangement.

Question 5

What is the production lead time?

Accepted Answer

Supply quantity is agreed for each order, and lead time is confirmed according to the quantity and production arrangement. The Q2 policy gives usual references of samples within 7 days and standard, non-custom orders below 1,000 units within 30 days; the actual order schedule is confirmed separately. Production and dispatch lead time is separate from international transit time.

Question 6

Can you provide OEM or ODM services?

Accepted Answer

Yes. Services include logo printing, custom shell colors, packaging and manuals, as well as design and hardware development for ODM projects. Send the model, target market, quantity and requested changes. The team reviews feasibility and provides a project-specific quotation and sample approval process.

Question 7

What are the payment terms?

Accepted Answer

Small orders and samples require 100% payment upfront. Bulk orders normally use a deposit and balance arrangement, with the balance paid after production and before dispatch. The deposit percentage is agreed for the order; there is no fixed percentage for all orders. Custom projects may use a specific payment schedule.

Question 8

What shipping methods are available?

Accepted Answer

We offer express delivery, air freight and sea freight, including LCL and FCL shipments. The appropriate method depends on the order size, destination and urgency. International transit times and freight charges are quoted for the actual destination and carrier.

Question 9

Which shipping terms are available?

Accepted Answer

For this product set, DAP delivery is supported. The listed amounts are product unit prices; delivery charges are calculated separately for the customer's destination and included in the final order quotation as agreed. The DAP delivery place is determined for each order. Guangzhou is the loading port, rather than an assumed customer delivery destination.

Question 10

How are products packaged?

Accepted Answer

The packaging process uses a protective plastic bag, foam or cardboard cushioning, an individual inner box and a reinforced five-layer master carton. Strapping, corner protection, pallets and stretch wrap are available for suitable bulk shipments. OEM packaging can include a logo and custom printing. The packing record states the units per transport package, external dimensions and gross weight.

Question 11

Are English manuals and training available?

Accepted Answer

English user manuals are supplied with the equipment, and digital PDF copies are available. Documentation and support cover installation, operation and maintenance. One-to-one training is available for partners. Follow the selected model instructions and the approved specification; control apps and electrical advice are model-specific.

Question 12

What warranty is provided?

Accepted Answer

Scent diffusers have a 12-month warranty from the purchase date for defects in materials and workmanship under normal use. Follow the supplied manual and use the specified oil. Damage caused by unsuitable oil, adding water to a waterless diffuser, unauthorized modifications or neglected maintenance is excluded as described in the warranty policy. Spare parts and technical support are available after the warranty period.

Question 13

How can I request warranty support?

Accepted Answer

Contact the service team with the model, order or invoice details, purchase date, serial number and a description of the issue. Photos or a short video help with remote diagnosis. The team determines whether guidance, parts or a replacement is appropriate. Replacement-part freight follows the service agreement.

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