Question 1

How long can I expect feedback after sending an inquiry?

Accepted Answer

Experience lightning-fast responses with our efficient service team, ready to reply within just 2 hours on working days.

Question 2

Are you a direct manufacturer or a trading company?

Accepted Answer

We proudly stand as a direct manufacturer, complemented by our dedicated international sales department, ensuring we produce and sell all products ourselves.

Question 3

What products do you specialize in?

Accepted Answer

Our expertise lies in a diverse array of high-quality products, including glassballs, steel balls, plastic balls; PE gaskets, PE double film gaskets; springs; PE and PP tubes; rubber rings, rubber plugs; and a comprehensive range of plastic spray products.

Question 4

What industries do your products cater to?

Accepted Answer

Our versatile products find applications across daily necessities, cosmetics, medical, and various other industries, ensuring wide usability.

Question 5

Can you customize products to meet specific requirements?

Accepted Answer

Absolutely! We specialize in tailoring products based on customers' unique drawings or samples, delivering bespoke solutions.

Question 6

Do you offer standardized parts?

Accepted Answer

Yes, apart from custom products, we also maintain a stock of standardized parts for emergency orders, adhering to common specifications.

Question 7

What is your company's production capacity?

Accepted Answer

Our state-of-the-art facility boasts 300 advanced polishing machines and 20 automatic machines, achieving a daily output of over 20 million glassballs and an impressive annual capacity of 6 billion. Additionally, we operate 12 automatic drawing machines and 8 automatic punching machines.

Question 8

How many employees does your company have, and what about the technical team?

Accepted Answer

Our dynamic team consists of over 50 dedicated employees, including have more than 50 employees, featuring 6 talented engineers and 10 skilled technicians.

Question 9

How do you ensure the quality of your products?

Accepted Answer

Our commitment to excellence involves meticulous inspections after each process. Final products undergo 100% inspections, aligning with customer requirements and international standards. Our advanced quality testing equipment guarantees that our customers receive the highest precision products. We pride ourselves on having cutting-edge quality testing facilities to ensure high-precision products for our valued clients.

Question 10

What's your payment term policy?

Accepted Answer

Our quotations include transaction details like FOB, CIF, etc. For bulk orders, a 30% deposit is required before production, with the remaining 70% due upon presentation of documents. T/T is the preferred method. When you order mass production goods, a 30% deposit is required before starting and 70% balance against copy of documents, typically handled via T/T.

Question 11

How to deliver the goods to us?

Accepted Answer

Typically, we ensure the seamless delivery of our goods to you via sea. Our manufacturing facility is strategically located in Ningbo, granting us immediate access to Ningbo Port. This proximity ensures a highly convenient and efficient shipping process to various global destinations. For situations demanding urgency, both Ningbo Airport and Shanghai Airport are conveniently nearby, offering additional swift delivery options.

Question 12

Where are your products mainly exported to?

Accepted Answer

Our diverse range of products finds homes in vibrant markets such as Mexico, Iran, Russia, Germany, India, Vietnam, Turkey, and many other countries across the globe, expanding our international presence.

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