Question 1

What are your main products?

Accepted Answer

Our signature range includes lip gloss, lipstick, lip mask, mascara, lip liner, lip balm, eyebrow pencil, eye shadow, liquid eyeliner, loose powder, face painting, lip oil, lip cream, concealer, blush, pressed powder, liquid foundation, eyeliner gel, eyebrow pomade, eyebrow powder, makeup set, makeup base, highlighter stick, and contour stick.

Question 2

How can you guarantee your products' quality?

Accepted Answer

We hold GMPC and ISO22716 certifications and have over two decades of expertise. Our dedicated customer service team is available around the clock to assist with any queries.

Question 3

Can I print my own brand or logo?

Accepted Answer

Yes, OEM printing of logo/pattern is welcomed based on MOQ. For bespoke customizations, please consult our team to bring your vision to life.

Question 4

What if I want to customize but cannot reach the MOQ?

Accepted Answer

Please connect with our sales team to review the production schedule. If a similar product is in the pipeline, placing a smaller order under MOQ may be possible.

Question 5

How can I check my logo effect before production?

Accepted Answer

We will provide a digital mockup image featuring your logo on the product for your approval prior to production.

Question 6

Can I get a sample before placing big orders?

Accepted Answer

Yes, we offer up to two complimentary samples, but shipping costs are borne by you. Packages are dispatched within 1-3 working days.

Question 7

Are the colors in web images authentic?

Accepted Answer

Due to varying monitor displays, we cannot guarantee absolute color matching. Color perception may also differ across skin tones, so we recommend purchasing samples for a true assessment.

Question 8

What is the universal lead time for order delivery?

Accepted Answer

Stocked goods are dispatched within 5-10 working days (plus 5-10 days for logo customization). Mass production takes 15-30 working days, with extended times during peak seasons.

Question 9

Which shipping methods are available?

Accepted Answer

We offer delivery by sea to the nearest port, by air to the nearest airport, or by express (DHL, UPS, FEDEX, TNT, EMS) directly to your door. A tracking number is provided upon shipment.

Question 10

What should I do if my package has missing products?

Accepted Answer

Promptly contact us and submit photos of all received items. We will verify with the warehouse and sincerely apologize for any inconvenience.

Question 11

What if I encounter broken powders in my products?

Accepted Answer

A breakage rate of 1%-3% is normal. If it surpasses 3%, please provide photographs promptly, and we will arrange for compensation in your subsequent order.

Question 12

Are these products cruelty-free and vegan-friendly?

Accepted Answer

Yes, we ensure that no animals are harmed in the testing process, and all our ingredients are vegan-friendly, staying true to our commitment to ethical beauty.

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