Question 1

What are your main products?

Accepted Answer

Our premier lineup includes: lip gloss, lipstick, velvet matte lipstick, lip mask, mascara, lip liner, lip balm, eyebrow pencil, eye shadow, liquid eyeliner, loose powder, face painting, lip oil, lip cream, concealer, blush, pressed powder, liquid foundation, eyeliner gel, eyebrow pomade, eyebrow powder, makeup set, makeup base, highlighter stick, and contour stick.

Question 2

How can you guarantee your products' quality?

Accepted Answer

With over 20 years of experience in makeup manufacturing, we hold GMPC and ISO22716 certifications, ensuring top-notch quality. Our professional customer service team is available online 24/7 for your convenience.

Question 3

Could I print my own brand/logo?

Accepted Answer

Ofcourse! OEMprintinglogo/pattern is welcomed based on MOQ. For other personal customizations, feel free to consult us, and we will strive to accommodate your requests.

Question 4

Could we do customization, but we can't reach your MOQ? What should I do?

Accepted Answer

If you can't meet our MOQ, contact our sales team to check our current production schedule. If we have a similar palette in mass production that you can accept, you may place a smaller order. We are more than happy to assist.

Question 5

How to check my logo effect before production?

Accepted Answer

We will provide you with a mock-up image featuring your logo on the product for your approval before production.

Question 6

Can I get a sample before placing big orders?

Accepted Answer

Absolutely! We can provide you with 2 free samples; however, you will need to cover the shipping costs. Packages can be shipped out within 1-3 working days.

Question 7

Is the color of the product on the web images authentic and reliable?

Accepted Answer

Due to varying color effects on different monitors, we cannot guarantee that the web images will perfectly match the product. Additionally, different skin tones may yield different results. We strongly encourage purchasing samples.

Question 8

What's the universal lead time for order delivery?

Accepted Answer

Goods in stock: 5-10 working days. (If you need your logo added, it requires an additional 5-10 days.) Mass production: 15-30 working days (longer in peak season).

Question 9

Which shipping methods are available and how can I track my order?

Accepted Answer

By sea to your nearest port - By air to your nearest airport - By express (DHL, UPS, FEDEX, TNT, EMS) to your door - Once your order is shipped, we will provide you with a tracking number so you can monitor the status of your goods.

Question 10

My package has missing products. What should I do?

Accepted Answer

Please contact us promptly and provide pictures of all the products. We will verify with ourwarehouse. We apologize for any inconvenience!

Question 11

If I find broken powders in my products, what should I do?

Accepted Answer

While a breakage rate of 1%-3% is typically normal, if you encounter a breakage rate exceeding 3%, please promptly send us pictures. We will ensure compensation is provided with your next order, guaranteeing your satisfaction.

Question 12

Are the products cruelty-free and vegan-friendly?

Accepted Answer

Absolutely! We proudly adhere to a strict no-animal-testing policy, and all our ingredients are 100% vegan-friendly.

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