Question 1

What are your main products?

Accepted Answer

Our lineup includes lip gloss, lipstick, velvet matte lipstick, lip mask, mascara, lip liner, lip balm, eyebrow pencil, eye shadow, liquid eyeliner, loose powder, face painting tools, lip oil, lip cream, concealer, blush, pressed powder, liquid foundation, eyeliner gel, eyebrow pomade, eyebrow powder, makeup sets, makeup base, highlighter stick, and contour stick.

Question 2

How can you guarantee your products' quality?

Accepted Answer

We have over two decades of expertise and hold GMPC and ISO22716 certifications. Our professional customer service team is available online 24/7 to assist with any inquiries.

Question 3

Could I print my own brand or logo?

Accepted Answer

Yes, we offer OEM printing services for your logo or pattern based on our MOQ. For additional personalized customizations, please consult with us to bring your vision to fruition.

Question 4

Could we do customize, but we can't reach your MOQ. What should I do?

Accepted Answer

If our MOQ is challenging, contact our sales team to review the production schedule. If a similar product is set for mass production, we can accommodate smaller orders under our MOQ.

Question 5

How to check my logo effect before production?

Accepted Answer

We provide a digital mock-up showcasing your logo on the product, allowing you to approve the design before production begins.

Question 6

Can I get a sample before placing big orders?

Accepted Answer

Certainly! We offer two complimentary samples with only the shipping cost on you. The sample package will be shipped out within 1-3 working days.

Question 7

Is the color of the product on the web images authentic and reliable?

Accepted Answer

Due to varying monitor displays and skin tones, we cannot guarantee exact matches. We highly recommend ordering samples to ensure satisfaction.

Question 8

What's the universal lead time for order delivery?

Accepted Answer

In-stock items take 5-10 working days. Logo customization adds 5-10 days. Mass production takes 15-30 working days, with potential extensions during peak seasons.

Question 9

Which shipping way is available and how to track?

Accepted Answer

We offer sea shipping to your nearest port, air shipping to your closest airport, and express delivery (DHL, UPS, FEDEX, TNT, EMS) to your door. A tracking number is provided once the order ships.

Question 10

My package has missing products. What should I do?

Accepted Answer

Please contact us immediately and take photos of all received products. We will verify your order against our warehouse records and resolve the issue promptly.

Question 11

If I encounter broken powders in my products, what are the recommended steps?

Accepted Answer

A breakage rate of 1% to 3% is normal. If it exceeds 3%, please provide photographs promptly. We will arrange compensation with your subsequent order.

Question 12

Are your products cruelty-free and suitable for vegans?

Accepted Answer

Absolutely. Our products are never tested on animals, and all ingredients are carefully selected to be vegan-friendly.

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