Question 1

When is the delivery or lead time?

Accepted Answer

Tailored to your order specifics: Expect delivery of a single device within a swift 5 to 30 days. For comprehensive assembly lines, anticipate a seamless delivery timeframe spanning 30 to 90 days.

Question 2

Is there a minimum quantity to place an order?

Accepted Answer

Absolutely not! Experience the flexibility of our offerings with a minimum order quantity of just one set for any product.

Question 3

How about the payment way?

Accepted Answer

We gladly accept TT payments, requiring a 40% deposit upfront. The remaining 60% is due before the shipment of your machine. Detailed banking information will be shared for your convenience.

Question 4

What is the mode of delivery?

Accepted Answer

Our customers handle delivery arrangements, including insurance. We are delighted to assist by coordinating shipping via sea or air, as per your preference.

Question 5

What is the power supply requirement?

Accepted Answer

We offer power supply customization based on your needs: choose between 220v 1phase or 110v 1phase. Or opt for 380v 3phase or 220v 3phase, tailored to your specifications.

Question 6

What about the shipment packing?

Accepted Answer

Our standard export packing ensures safety: Europe and Australia enjoy the security of fumigated wooden cases. For North and South America, as well as Africa, we use either three-ply wooden cases or fumigated wooden cases. In Asia, choose between wooden cases or three-ply wooden cases.

Question 7

Who is going to install the equipment?

Accepted Answer

Typically, buyers are welcome to visit our facility for comprehensive training and installation. If necessary, our team can also travel to your factory, with travel and accommodation expenses covered by the buyer.

Question 8

How about the after sales service?

Accepted Answer

Our commitment to after-sales support is unwavering. We offer maintenance services for any equipment issues. Under warranty, replacements and repairs are free, with buyers covering only the shipping or air charges. For stocked parts, we ensure shipment within a day.

Question 9

Do you have local factory service points in Southeast Asia?

Accepted Answer

Yes, in Indonesia and Thailand. We guarantee rapid response, on-site support, spare parts availability, communication in your native language, and minimized downtime to keep your operations running smoothly. Indonesia Address: Jalan: iman bonjol ruko Center plaza /ruko WR blok c no 2 .3 (dh karawaci)tangerang Thailand Address: 49 Si Wa Pha Sawatdee - Ekachai Rd., Na Di Subdistrict, Mueang Samut Sakhon District, Samut Sakhon 74000

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