Question 1

I don't know your company well, how can I trust you?

Accepted Answer

Guangzhou Baicheng Digital Equipment Co., Ltd has a robust sales and after-sales service network. We have been a leader in selling UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers for almost 20 years, catering to over 3000 clients in more than 124 countries.

Question 2

How to pay? Can I use credit card?

Accepted Answer

You can choose from a variety of payment methods: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.

Question 3

How long can I receive the goods?

Accepted Answer

We will arrange delivery within 5-7 working days upon receiving your deposit or full payment. Shipping times vary-air shipping takes approximately 3 to 5 days, while sea shipping ranges from 7 to 40 days depending on the destination country.

Question 4

How to receive my order? Is it safe during shipping?

Accepted Answer

Once you place an order, we will organize shipping by sea or through international express delivery like DHL, FedEx, TNT, and UPS. Your goods are secure during shipping, and we will purchase insurance to safeguard your order.

Question 5

How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?

Accepted Answer

After shipping your items, we will provide you with the Bill of Lading or tracking number. You can effortlessly track your goods online anytime via your phone or computer.

Question 6

How about the machine installation if I don't know how to install?

Accepted Answer

We offer comprehensive installation support. An English-speaking engineer can be sent to your country to install the machine and provide hands-on training. You are also welcome to visit our factory for free training. Additionally, we provide installation manuals, videos, and online support. Our extensive experience ensures you receive top-notch guidance.

Question 7

What is Warranty Policy?

Accepted Answer

We offer a 1-year warranty. If any electronic parts malfunction within this period, we will provide replacement parts for free and assist you in replacing them. After the warranty expires, we continue to offer free technical support, although replacement parts will be at your expense. We are committed to lifelong after-sales service. While we emphasize high quality over low cost, our production standards remain high and our prices affordable. We also supply spare parts, Eco Solvent ink, solvent

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