Question 1

I don't know your company well, how can I trust you?

Accepted Answer

Guangzhou Baicheng Digital Equipment Co., Ltd has been a leader in the market for nearly 20 years, offering comprehensive sales and after-sales services. Our extensive product range includes UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers.

Question 2

How to pay? Can I use a credit card?

Accepted Answer

We offer several convenient payment methods: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram. Your transaction security is our priority.

Question 3

How long can I receive the goods?

Accepted Answer

We expedite your order by arranging delivery within 5-7 working days upon receipt of your deposit or full payment. Shipping times vary: 3-5 days by air, and 7-40 days by sea, depending on your location.

Question 4

How to receive my order? Is it safe during shipping?

Accepted Answer

We ensure the safe delivery of your order through reliable shipping methods, including sea freight or international express (DHL, FedEx, ***, UPS). For added security, we also purchase insurance for your shipment.

Question 5

How can I get the tracking number of the shipment? And how to contact the carrier (express delivery company)?

Accepted Answer

After shipping your items, we will provide you with the Bill of Lading or tracking number. You can easily track your shipment online, using your phone or computer.

Question 6

How about the machine installation if I don't know how to install?

Accepted Answer

We offer multiple installation options: We can send an English-speaking engineer to your country for installation and training. Alternatively, you can visit our factory for free training. Additionally, we provide installation manuals, video guides, and online support to ensure you can operate the machine proficiently.

Question 7

What is the Warranty Policy?

Accepted Answer

We offer a comprehensive 1-year warranty. During this period, if any electronic parts malfunction, we will send replacement parts for free and assist you with the replacement. Post-warranty, we continue to offer free technical support while parts will be chargeable. Our lifelong after-sales service ensures that as long as you use our printer, you receive the support you need. We are committed to quality, offering high production standards at affordable prices. We also supply spare parts and a va

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