Question 1

What are your main products?

Accepted Answer

Our main products include lip gloss, lipstick, flower lipstick, non-stick glass lipstick, velvet matte lipstick, lip mask, mascara, nail polish, lip liner, lip balm, eyebrow pencil, lip scrub, eye shadow, liquid eyeliner, loose powder, face painting, lip oil, lip cream, concealer, blush, pressed powder, liquid foundation, solid perfume, eyeliner gel, eyebrow pomade, eyebrow powder, makeup setting spray, makeup sets, makeup base, exfoliating gel, highlighter stick, and contour stick.

Question 2

How can you guarantee your products' quality?

Accepted Answer

With 10 years of experience in makeup manufacturing, we proudly hold GMPC and ISO22716 certificates. We provide MSDS documentation for each item, ensuring transparency and safety. Our professional customer service team is available online 24 hours a day.

Question 3

Could I print my own brand/logo?

Accepted Answer

Absolutely! We welcome OEM printing of logos/patterns based on MOQ. For other customizations, feel free to consult us, and we will strive to meet your requirements.

Question 4

What is the minimum order quantity for logo printing?

Accepted Answer

The minimum order quantity is 50 pieces per product.

Question 5

Could we customize products but can't meet your MOQ? What should I do?

Accepted Answer

If you can't meet our MOQ, contact our sales team. If a similar product is scheduled for mass production and you can accept it, you may place a smaller order under our MOQ. We are happy to assist.

Question 6

How can I check my logo effect before production?

Accepted Answer

We will provide a mock-up image with your logo on the product for your confirmation before production.

Question 7

Can I get a sample before placing larger orders?

Accepted Answer

Yes, we offer 2 free samples. You only need to cover the shipping cost, and we will ship the package within 1-3 working days.

Question 8

Is the color of the product on the web images authentic and reliable?

Accepted Answer

Due to varying color effects on different monitors and skin tones, we can't guarantee an exact match between web images and products. We recommend purchasing samples for precise color verification.

Question 9

What's the universal lead time for order delivery?

Accepted Answer

For goods in stock: 2-10 working days. If logo customization is needed, it requires an additional 5-10 days. For mass production: 10-25 working days, with a potential extension during peak seasons.

Question 10

Which shipping methods are available and how can I track my order?

Accepted Answer

By sea to your nearest port, by air to your nearest airport, or by express (DHL, UPS, FEDEX, TNT, EMS) to your door. After shipping, we will provide a tracking number so you can monitor the status of your goods.

Question 11

My package has missing products. What should I do?

Accepted Answer

Please contact us promptly and provide pictures of all products received. We will verify your order with our warehouse and apologize for any inconvenience.

Question 12

What should I do if I receive broken powders in my products?

Accepted Answer

A breakage rate of 1%-3% is normal. If it exceeds 3%, please send us pictures immediately, and we will compensate you in your next order.

Question 13

Are the products cruelty-free and vegan-friendly?

Accepted Answer

Absolutely! We are committed to ethical beauty, which means we never test on animals, and all our ingredients are 100% vegan-friendly.

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Ingredient

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Our Certifications, Standards & Industry Recognition

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