Question 1

What are your main products?

Accepted Answer

Our main products include lip gloss, lipstick, flower lipstick, non-stick glass lipstick, velvet matte lipstick, lip mask, mascara, nail polish, lip liner, lip Balm, eyebrow pencil, lip scrub, eye shadow, liquid eyeliner, loose powder, face painting, lip oil, lip cream, concealer, blush, pressed powder, liquid foundation, solid perfume, eyeliner gel, eyebrow pomade, eyebrow powder, makeup setting spray, makeup set, makeup base, exfoliating gel, highlighter stick, and contour stick.

Question 2

How can you guarantee product quality?

Accepted Answer

We are a makeup manufacturer with 10 years of experience and hold GMPC and ISO22716 certificates. All formulas offer MSDS for each item, and we have a professional customer service team available 24 hours online.

Question 3

Can I print my own brand or logo?

Accepted Answer

Yes, OEM printing of logo/pattern is welcomed based on MOQ. For other personal customizations, please consult us, and we will try our best to implement them for you.

Question 4

What is the minimum order quantity for logo printing?

Accepted Answer

The minimum order quantity is 50 pieces of each product.

Question 5

Can I customize if I cannot reach the MOQ?

Accepted Answer

If you cannot reach the MOQ, contact our sales to check the recent order schedule. If we have a similar palette going into mass production and you accept, you can place a smaller order under our MOQ.

Question 6

How can I check my logo effect before production?

Accepted Answer

We will show you a mock-up picture with your logo on the product and confirm it with you before production begins.

Question 7

Can I get a sample before placing big orders?

Accepted Answer

Yes, we can provide 2 free samples, but you need to pay the shipping cost. Samples can be shipped out within 1-3 working days.

Question 8

Are the product colors on web images authentic?

Accepted Answer

Due to different monitor color effects and skin tone variations, we cannot guarantee that web images match products exactly. We encourage you to purchase samples to verify colors.

Question 9

What is the universal lead time for order delivery?

Accepted Answer

Goods in stock: 2-10 working days (5-10 days if adding logo). Mass production: 10-25 working days (longer in peak season).

Question 10

Which shipping ways are available and how to track?

Accepted Answer

We offer shipping by sea to your nearest port, by air to your nearest airport, or by express (DHL, UPS, FedEx, TNT, EMS) to your door. We provide a tracking number once the order ships.

Question 11

What should I do if my package has missing products?

Accepted Answer

Please contact us timely and take pictures of all products. We will confirm your order with our warehouse and apologize for any inconveniences.

Question 12

What if I receive broken powders in my products?

Accepted Answer

A broken rate of 1%-3% is normal. If it exceeds 3%, please send pictures in time, and we will compensate you in your next order.

Question 13

Are the products cruelty-free and vegan-friendly?

Accepted Answer

Yes, we never test on animals, and the ingredients are vegan-friendly.

Product profile

Customization

Certification

Main Ingredient

Model NO.

Form

Function

Color

Suit for

Use

Effect

MOQ

OEM/ODM

Colors

Feature

Service

Delivery Time

Ingredient

Finish Type

Benefits

Logo

Product Name

Sample

Transport Package

Specification

Trademark

Origin

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

Product Q&A

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